Andrew Robinson

• Started as Project Manager but was promoted to Senior Project Manager within 7 months until my hard work and production was noticed and got promoted to Director of Operations a year later.
• Oversaw the operations of the roofing division within this company
• Provided 24/7 realtime quotes to sales reps in the field within minutes of them asking
• Managed relationships with all contractors and suppliers
• Coordinated all jobs by confirming dates with homeowners, getting the contractors/crews lined up, and then placing materials orders
• Handled all escalations coming from homeowners to ensure satisfaction.
• Kept track of all operations using my own personal sheets for extra visibility on top of managing the Salesforce CRM.

• Negotiated freight rates with carriers and owner operators to ensure freight coverage with profitable margin.
• Managed load tracking and communicated timely updates to customers and carriers.
• Resolved service issues, delays, and exceptions to maintain shipment deliveries.

Manage a fleet of 25+ drivers and making sure they are safe, utilizing their time, and producing revenue for the company. As well as making sure drivers are held accountable to working, I am maintaining solid relationships with them and be a good source of support to keep them satisfied and prevent turnover to keep trucks seated. Safety, Utilization, and being driver support are three things I try to keep at high priority to ensure the fleet is running successfully.

Managed customer accounts, booked freight with them, built relationships, and handled any issues. I also booked freight with broker companies to get trucks out of specific areas who also needed to get to a specific area.

Was hired as an Account Manager and my responsibilities were booking loads with customers that were assigned to me, building them in the system, and then scheduling them. Was eventually moved to a Driver Manager position and managed up to 37 drivers before being offered a job at a new company for more career growth.

Worked for the Dropbox Business team helping with subscriptions.

Sell verizon prodcuts and services while also being the solution to any of the customers needs when coming into our store. 

Did male drug testing,  ran transactions, and helped with office paper work

Currently go to court every Tuesday to sign up clients who get referred to our business for treatment 

Not a boss but a leader to my reps, Set goal expectations for the month between my reps and I, personal sales, scheduling, manager meetings, received inventory, sent returns back to the corporate office, daily phone counts, daily cash-outs, planograms for the location to be audit ready, and all other manager duties asked to do by my superiors. 

I was a leader and an example to the other sales reps on how the store environment and sales quality should be and maximizing sales while giving great customer service. I also helped with all the manager duties such as, processing trade ins, doing paper work, doing 1 on 1's with the other reps to go over their performance, organizing the store, deposits, returns, and all other management material work.