Andrew Scanlan
Merritt Island,FL
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
26
26
years of professional experience
Work History
Car Salesman
Subaru & Volvo Of Melbourne
02.2017 - Current
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Maintained up-to-date knowledge of current automotive trends, products, and competitors to stay competitive in the market.
- Participated in training programs to enhance product knowledge and sales techniques, resulting in increased personal success rates.
- Collaborated with management to develop marketing strategies for promoting inventory and increasing showroom traffic.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
Sales & Service Specialist
Environmental Quality Assurance
02.2011 - 02.2017
- Utilized data analysis skills to identify trends and adjust sales strategies accordingly for maximum impact.
- Provided exceptional post-sales support, ensuring long-term client satisfaction and loyalty.
- Mentored junior colleagues, fostering a positive and supportive team environment focused on continuous learning and improvement.
- Maximized revenue opportunities with upselling techniques that catered to client''s specific needs.
- Improved customer satisfaction by providing timely and effective solutions to problems or concerns.
Car Salesman
Paradise Ford
01.2009 - 02.2011
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Maintained up-to-date knowledge of current automotive trends, products, and competitors to stay competitive in the market.
- Participated in training programs to enhance product knowledge and sales techniques, resulting in increased personal success rates.
- Enhanced buyer confidence through honest communication regarding vehicle history reports, maintenance records, or warranty information.
Car Mechanic
Zotz Garage
04.2007 - 01.2009
- Increased customer satisfaction by providing timely and accurate diagnostics for vehicle issues.
- Maintained a safe and clean work environment, adhering to industry safety standards and regulations.
- Delivered reliable maintenance services by routinely inspecting vehicles and addressing any potential issues proactively.
- Demonstrated exceptional attention to detail when performing vehicle inspections, ensuring thorough documentation of findings for effective communication with customers on recommended repairs or maintenance services.
Car Mechanic
Dale Jarrett Ford
07.1998 - 10.2005
- Increased customer satisfaction by providing timely and accurate diagnostics for vehicle issues.
- Maintained a safe and clean work environment, adhering to industry safety standards and regulations.
- Coordinated with parts department to determine availability of necessary components.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Exhibited excellent problem-solving skills when faced with unique or challenging vehicle issues, leading to successful resolutions that met customer needs within budget constraints.
Education
High School Diploma -
Southwest Miami Senior High School
Miami, FL1982
Skills
- Customer Service
- Friendly and Enthusiastic
- Negotiations strength
- Competitive
- Team Collaboration
- Relationship Building
- Strong negotiation
- Goal-Oriented
Timeline
Car Salesman
Subaru & Volvo Of Melbourne
02.2017 - Current
Sales & Service Specialist
Environmental Quality Assurance
02.2011 - 02.2017
Car Salesman
Paradise Ford
01.2009 - 02.2011
Car Mechanic
Zotz Garage
04.2007 - 01.2009
Car Mechanic
Dale Jarrett Ford
07.1998 - 10.2005
High School Diploma -
Southwest Miami Senior High School
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