Andrew Thompson
Sparta,TN
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
26
26
years of professional experience
Work History
Department Supervisor
Lowes Home Improvment
Cookeville, Tennessee
2024.11 - Current
- Developed and implemented departmental policies and procedures.
- Conducted performance reviews for staff members.
- Monitored department operations to ensure productivity standards were met.
Overnight Manager
BJ’s wholesale club
My Juilet, TN
2023.10 - 2024.10
- Managed and supervised the night shift staff, ensuring they were following company policies and procedures.
- Conducted daily shift meetings to review tasks and goals for the evening.
- Monitored all incoming orders, ensured accuracy of order details, and managed customer complaints or requests.
- Provided training and coaching to employees on safety protocols, customer service standards, and operational processes.
- Maintained security systems by conducting routine checks of all access points throughout the facility.
- Performed regular maintenance checks on equipment to ensure safe operation during overnight hours.
- Developed strategies for improving team productivity and efficiency through effective communication techniques.
- Assessed staffing needs based on volume projections for the night shift.
Asset Protection Manager
Walmart
Antioch, California
2023.07 - 2023.09
- Ensured compliance with federal, state and local laws and regulations relating to asset protection.
- Monitored security systems such as CCTV cameras, alarm systems, access control systems and other safety equipment.
- Conducted investigations of shoplifting incidents and employee theft cases.
- Analyzed data from the loss prevention system to identify areas of risk or potential shrinkage.
- Developed strategies for reducing losses due to theft, fraud or vandalism.
- Trained personnel on proper asset protection procedures and techniques.
- Conducted audits of store inventory to detect any discrepancies in stock levels.
- Performed regular inspections of stores to ensure adherence to company guidelines regarding safety practices.
- Created reports summarizing findings from investigations into potentially fraudulent activities.
- Investigated suspicious activities that may lead to internal and external fraud or theft.
- Responded promptly and appropriately to customer complaints concerning issues related to asset protection.
- Provided guidance and assistance in resolving disputes between customers or employees.
- Maintained up-to-date knowledge of applicable laws, regulations, policies, procedures, techniques and trends pertaining to asset protection.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Achieved decrease in incidents.
- Investigated shrink results outside acceptable ranges to determine causes and prevent recurrence.
Asset Protection Manager
Walmart
Galt, California
2020.09 - 2023.07
- Ensured compliance with federal, state and local laws and regulations relating to asset protection.
- Monitored security systems such as CCTV cameras, alarm systems, access control systems and other safety equipment.
- Conducted audits of store inventory to detect any discrepancies in stock levels.
- Trained personnel on proper asset protection procedures and techniques.
- Developed strategies for reducing losses due to theft, fraud or vandalism.
- Analyzed data from the loss prevention system to identify areas of risk or potential shrinkage.
- Conducted investigations of shoplifting incidents and employee theft cases.
- Performed regular inspections of stores to ensure adherence to company guidelines regarding safety practices.
- Provided guidance and assistance in resolving disputes between customers or employees.
- Maintained up-to-date knowledge of applicable laws, regulations, policies, procedures, techniques and trends pertaining to asset protection.
- Assisted in the development of training materials for new hires related to asset protection topics.
- Implemented customer and associate safety protocol to promote asset security.
- Achieved decrease in incidents.
- Investigated shrink results outside acceptable ranges to determine causes and prevent recurrence.
Assistant Manager
Walmart
Stockton, California
2016.09 - 2020.09
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
Department Manager
Walmart
Lodi, California
1998.10 - 2016.09
Department Manager
Walmart
Lodi, California
1998.10 - 2016.09
- Lead and manage a team of 10 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with customers.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Monitored daily sales figures to track trends in customer buying behavior.
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
Education
High School Diploma -
Life Training Academy
Lodi, California1997-06
Skills
- Growth planning
- Process and procedure development
- Stock management
- POS systems operations
- Decisiveness
- Recovery management
- Leadership skills
- Rules and regulations
- Personnel training and development
- Retail
- Goals and performance
- Conflict de-escalation
- Training and mentoring
Timeline
Department Supervisor
Lowes Home Improvment
2024.11 - Current
Overnight Manager
BJ’s wholesale club
2023.10 - 2024.10
Asset Protection Manager
Walmart
2023.07 - 2023.09
Asset Protection Manager
Walmart
2020.09 - 2023.07
Assistant Manager
Walmart
2016.09 - 2020.09
Department Manager
Walmart
1998.10 - 2016.09
Department Manager
Walmart
1998.10 - 2016.09
High School Diploma -
Life Training Academy