Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew M. Sledge

New Orleans,LA

Summary

Receptive and open-minded Operations Manager with twelve years of experience in the hospitality industry. Passionate about delivering outstanding service while maintaining a sharp focus on operational success. Proven expertise in overseeing daily operations, implementing strategies that enhance efficiency and honing the guest experience. A strong communicator adept at facilitating collaboration across departments to achieve business growth and surpass sales targets.

Overview

8
8
years of professional experience

Work History

Service Manager

Fleming's Prime Steakhouse & Wine Bar
Metairie, LA
03.2026 - Current

• Coordinate private events and dining services.

• Train and develop front-of-house team members.

• Oversee $75,000 inventory management bi-monthly.

• Recruit and schedule front-of-house staff.

• Serve as subject matter expert on systems, processes and standards.

Visual Merchandising Manager

Fleur De Paris
New Orleans, LA
02.2024 - 03.2026
  • Adjust merchandise floor sets weekly to ensure customer engagement.
  • Assist with Social Media presence.
  • Oversee daily operations, ensuring optimal quality and service standards.
  • Achieve and surpass weekly and daily sales targets to drive business growth.
  • Facilitate communication among departments, enhancing guest experience.
  • Implement operational strategies to streamline processes and improve efficiency.

Service Manager

Fleming's Prime Steakhouse & Wine Bar
05.2019 - 02.2024
  • Coordinate private events and dining services.
  • Oversee $75,000 inventory management bi-monthly.
  • Recruit and schedule front-of-house staff.
  • Train and develop front-of-house team members.
  • Serve as primary contact for inquiries on systems and standards.

Catering Assistant

Culinary Productions
02.2018 - 05.2019
  • Prepare events through setup, decoration, and service flow.
  • Ensure positive client experiences and maintain organized kitchen and office spaces.
  • Manage phone inquiries and direct guests appropriately.
  • Collaborate effectively with team in serving, bartending, and dishwashing.
  • Support operational efficiency and enhance service quality.

Education

International Baccalaureate -

Riverdale High School
Jefferson
05.2016

Skills

  • Team Leadership
  • Training and Development
  • Guest Experience Enhancement
  • Sales Target Achievement
  • Communication Skills
  • Inventory Management
  • Event Coordination
  • Operational Efficiency
  • Collaboration

Timeline

Service Manager

Fleming's Prime Steakhouse & Wine Bar
03.2026 - Current

Visual Merchandising Manager

Fleur De Paris
02.2024 - 03.2026

Service Manager

Fleming's Prime Steakhouse & Wine Bar
05.2019 - 02.2024

Catering Assistant

Culinary Productions
02.2018 - 05.2019

International Baccalaureate -

Riverdale High School