Andy Baisden

• Acted as the primary point of contact during assigned shifts, addressing day-to-day needs, requests, and issue resolution while maintaining a high standard of professionalism and discretion
• Document activity, incidents, and outcomes in internal systems to ensure continuity, transparency, and smooth handoffs between teams and shifts
• Escalated operational or client-impacting issues to internal stakeholders, facilitating timely resolution and adherence to organizational policies
• Coordinated with cross-functional teams to manage expectations and maintain consistent service standards
• Ensured compliance with safety regulations and organizational policies to uphold operational integrity.

• Oversaw logistics, inventory, shipping/receiving, payroll, and daily operational workflows

• Maintained accurate documentation and coordinated vendor relationships to support business continuity

• Addressed customer inquiries regarding order status and shipment tracking to improve customer satisfaction.

• Supervised and coordinated teams of 10+ professionals while maintaining service quality and professionalism

• Managed daily operations, scheduling, budgeting, and facilities oversight for a creative studio environment

• Ensured a welcoming, organized, and client-focused environment aligned with premium service standards

• Developed and implemented marketing strategies to enhance product visibility.

• Facilitated and managed high-level contracts with major partners, including the United States Postal Service and Restaurant Depot/Jetro
• Acted as a consistent point of contact for partner accounts, overseeing contract execution and ongoing operational coordination.
• Strengthened long-term partnerships through reliability, responsiveness, and clear, transparent communication
• Led onboarding efforts, provided process guidance, and resolved issues in collaboration with internal teams
• Led team meetings to communicate company goals and align departmental objectives.

• Supported supervisory operations in a high-volume federal environment with strict compliance standards

• Assisted with workflow coordination, reporting, and accuracy-driven processing

• Monitored compliance with postal regulations and quality standards throughout operations

• Supervised daily shift operations including staff scheduling, cash handling, and inventory control
• Ensured consistent customer service standards and resolved guest concerns in a fast-paced environment
• Trained new employees on service procedures, food safety, and operational policies