Andy Nasseef
Gilbert,AZ
Summary
Resourceful operational leader with over a decade of experience in building and leading teams that deliver on business and customer experience objectives for continued company growth, expansion, and increased sales performance. Possess sound business and financial acumen along with the capacity to develop business plans that aligns with the company's strategic direction and long-term revenue goals. Highly capable of translating business needs from multiple stakeholders to form key objectives that contribute to new business development, operational efficiency, customer retention, and employee engagement. Expert presenter, and businessperson; able to forge solid relationships with strategic partners and build consensus across multiple organizational levels.
Overview
19
19
years of professional experience
Work History
Director of Operations
Adaptive Worforce Solutions
2023.09 - Current
- Responsible for collaborating with colleagues, vendors, and supervisors to meet operational goals and objectives
- Delivering account management services to AdaptiveWFS Clients as assigned
- Implement strategic methods to organize and manage large organizational projects to completion
- Manage all details of AdaptiveWFS Managed Service Provider (MSP) offering to include operations procedures, site-specific Service Level Agreements (SLA's), staffing vendor contracts, payroll service, accounting, and financial reporting.
- Increased implementation timeline from 90+ days to on average 75 days.
Implementation Manager
Millennium Systems International
2020.10 - 2023.09
- Dedicated and results-driven implementation manager with 3 years of experience in the SaaS Industry
- Proven track record of leading cross-functional teams and delivering successful software implementations on time
- Possess strong technical acumen, excellent communication skills and a customer-centric approach.
- Improved Go-Live dates for all buckets of implementation
- 20+ days down to 14 for SMB clients
- 63 days down to 40 for Mid Market clients
- 100+ down to 75 for Enterprise clients
Director of Operations and Learning and Development
SPA ACQUISITIONS/Clovr Life Spa
2017.01 - 2020.04
- Tapped by ownership to serve as a business consultant and liaison between corporate and franchise locations to influence their strategic direction and develop new ideas towards growth and success under the company's brand
- Assume ownership over key functional areas within the franchise community's operational teams to include short/long-range sales/operations plans, staff development, competitive analysis, and operational efficiency
- Manage controllable expenses focusing on labor and operational costs to develop and initiate action plans for continued business growth and profitability
- Preserve a competitive advantage by shaping teams that complete high-quality and seamless delivery of services across all franchise locations.
Director of Field Operations and Training
AMAZING LASH STUDIO
2014.06 - 2016.12
- Built experiences, tools, frameworks, training content, and leadership assessments for new franchise owners, managers, and front-line personnel
- Applied industry expertise as an innovator and thought leader in developing cutting-edge and engaging learning solutions that supported organizational competencies and effectiveness through franchise start-up
- Led large-scale, in-person, and virtual webinar training events designed to enhance the technical capabilities of the studio staff
- Worked closely with business teams to create instructor materials, course outlines, and training aids in order to deliver practical hands-on training
- Designed focused, tactical, and strategic plans to gauge the effectiveness of training activities and ensure absorption of key learning objectives had occurred.
Field Operations Trainer/Innovation Manager
MASSAGE ENVY
2006.01 - 2014.01
- Served in a dual role to lead the opening of all new franchise locations and pull together an IT strategy that supported emerging business and technology needs
- Partnered with franchise owners to benchmark best practices and translate results into comprehensive training program improvements
- Facilitated training workshops during the company's annual franchise conference based on business reviews, compliance audits, and customer feedback scores.
Education
Bachelor of Science - Computer Science
UNIVERSITY OF PHOENIX
Phoenix, AZ01.2013
Skills
- Cross-Functional Leadership
- Business Development
- District & Territory Management
- P&L Management
- Customer & Employee Retention
- Business & Sales Forecasting
- Quality Control/Assurance
- Team Building Succession Planning
- Service Level Excellence
- Budget Management
- Networking
- Market & Trend Analysis
- Start-Ups & Turnarounds
- IT Strategy
- ROI Rationale
- Change Management
- Workforce Planning
- Risk Management
- Cost Reductions
- Employee Relations
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
- Business Management
Websites
Accomplishments
- Helped to grow Amazing Lash Studio to over 100 open locations and 500+ licenses sold in the span of 18 months.
- In 2017 ALSF was ranked by Entrepreneur.com & Magazine in their annual Top 500 Franchise Review as #49 in Fastest Growing category, #14 in Top New Franchises, ranked #135 overall and #1 in the category.
- Grew same-store sales by 17% year over year.
- Grew total franchise revenue to just shy of $50M in 2016
- Total member base to over 55,000 members across the country in 2016
- Established new onboarding lifecycle and cut down time to go live from 90+ days to 55 days.
Timeline
Director of Operations
Adaptive Worforce Solutions
2023.09 - Current
Implementation Manager
Millennium Systems International
2020.10 - 2023.09
Director of Operations and Learning and Development
SPA ACQUISITIONS/Clovr Life Spa
2017.01 - 2020.04
Director of Field Operations and Training
AMAZING LASH STUDIO
2014.06 - 2016.12
Field Operations Trainer/Innovation Manager
MASSAGE ENVY
2006.01 - 2014.01
Bachelor of Science - Computer Science
UNIVERSITY OF PHOENIX
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