Andy Nova Garcia
Fort Myers
Summary
Experienced with managing housekeeping teams in hospitality setting, ensuring optimal cleanliness and guest satisfaction. Utilizes effective training programs and quality checks to maintain high standards. Track record of enhancing operational efficiency and team collaboration.
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
12
12
years of professional experience
Work History
Property Manager
APDC CLEANING SERVICES INC
03.2018 - Current
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed staff of [Number] housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Evaluated employee performance and developed improvement plans.
- Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
- Placed orders for housekeeping supplies and guest toiletries.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Managed laundry sorting, washing, drying, and ironing.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Accounting Billing Specialist
UPS SCS Dominican Republic
04.2013 - 06.2015
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Optimized payment collection times by implementing effective follow-up strategies with clients.
- Increased revenue retention by setting up follow-up system for outstanding payments.
- Implemented cost-saving measures by identifying and eliminating inefficiencies in billing process.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
Senior Accountant
Caribbean Cinemas Fine Arts
07.2013 - 03.2015
- Prepared monthly journal entries and reconciliations.
- Reconciled accounts and created documents for monthly closure procedures.
- Reviewed documents and accounts for discrepancies and resolved variances.
- Reconciled balance sheets and streamlined best practices for balance sheet processes.
- Handled month-end and year-end end finances by managing and reporting fixed assets and other data.
- Assisted in internal and external audits by preparing necessary documentation and responding to auditor inquiries.
- Maintained accurate depreciation schedules for fixed assets, coordinating with asset managers for timely recording of acquisitions or disposals.
- Improved cash flow management by implementing stricter credit policies.
- Managed quarterly and annual tax filings for the company, ensuring timely submissions and compliance with regulations.
Education
Associate of Arts - Accounting And Finance
Institute of Technology of Santo Domingo (INTEC)
Santo Domingo, DR02-2008
Skills
- Property management
- Payment collection
- Audit support
- Property inspections
- Invoice processing
- Customer service-focused
- Customer service
- Bank reconciliation
- Tax preparation
- Account reconciliation
- Invoice generation
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Property Manager
APDC CLEANING SERVICES INC
03.2018 - Current
Senior Accountant
Caribbean Cinemas Fine Arts
07.2013 - 03.2015
Accounting Billing Specialist
UPS SCS Dominican Republic
04.2013 - 06.2015
Associate of Arts - Accounting And Finance
Institute of Technology of Santo Domingo (INTEC)
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