Aneia Irby
Farmington Hills,MI
Summary
Professional communicator with strong ability to engage customers and drive sales. Skilled in persuasive communication, active listening, and handling objections effectively. Team player focused on achieving results and adapting to changing priorities. Reliable, goal-oriented, and efficient in managing time and meeting targets.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Telemarketer
Mortgage Pros
Southfield, MI
12.2024 - Current
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Developed customized scripts for specific client needs, resulting in higher conversion rates.
Sales Associate
Bath and Body Works, Limited Brands
Novi, MI
09.2024 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Team Leader
Meijer
Novi, MI
10.2024 - 12.2024
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Cashier
Macy's
Novi, MI
10.2024 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Assistant Manager
Foot Locker
Novi, MI
08.2021 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Cashier
McDonald's
Detroit, MI
09.2019 - 04.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Wayne State University
Detroit, MISkills
- Customer service
- Email and telephone etiquette
- Customer engagement
- Inbound and outbound calls
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Telemarketer
Mortgage Pros
12.2024 - Current
Team Leader
Meijer
10.2024 - 12.2024
Cashier
Macy's
10.2024 - 12.2024
Sales Associate
Bath and Body Works, Limited Brands
09.2024 - 01.2025
Assistant Manager
Foot Locker
08.2021 - 10.2024
Cashier
McDonald's
09.2019 - 04.2020
Wayne State University