Anetia Brooks
Mansfield
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Kroger's Pharmacy
Arlington
11.2022 - Current
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Restocked shelves with new supplies of medications as needed.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Assisted in training new employees on pharmacy procedures.
- Answered telephones to respond to questions or requests.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
Pharmacy Operations Manager
Walgreen's Pharmacy
Mansfield
- Worked closely with store manager to maintain day-to-day operations.
- Conducted periodic audits of all pharmacy operations to verify accuracy and completeness of documentation.
- Trained pharmacy interns and newly hired technicians.
- Developed medical programs that promoted community health and research.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Oversaw the implementation of new technologies such as electronic prescribing systems.
- Established quality assurance standards for all aspects of pharmacy operations.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Assessed safety procedures and federal regulations to maintain pharmacy compliance.
- Reviewed non-contracted instrumentation for spine surgeries and initiated vendor contract evaluations in conjunction with operations staff and orthopedic spine and neurological spine specialists.
- Explained policies, procedures and services to patients.
- Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Improved organization and supply management policies for medicines and materials.
- Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
- Collaborated with medical professionals to provide patient care services in a timely manner.
- Mitigated regulatory risks by coordinating audits to comply with protocols.
- Maintained records management system to process personnel information and produce reports.
- Recruited, hired and trained new medical and facility staff.
- Ensured that all pharmacy staff members were trained on proper medication handling practices.
- Ordered inventory on weekly basis to meet anticipated demand and reduce backorders.
- Ordered supplies needed for pharmacy and kept tabs on inventory levels.
- Managed weekly schedules and requests for leave.
- Created reports summarizing key performance metrics related to pharmacy operations.
- Coordinated with insurance companies regarding billing issues or payment disputes.
- Checked accuracy and productivity in performance of operational activities to maintain active pace of pharmacy.
- Developed relationships with other healthcare providers to facilitate referrals for specialty medications or treatments.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Education
Some College (No Degree) - Basic Studies
McNeese State University
Lake Charles, LASkills
- Prescription filling
- Drug inventory management
- Medication verification
- Customer service
Certification
PTCB CPTh
Timeline
Pharmacy Technician
Kroger's Pharmacy
11.2022 - Current
Pharmacy Operations Manager
Walgreen's Pharmacy
Some College (No Degree) - Basic Studies
McNeese State University