Angel Cruz
Opa-locka
Summary
Proven Telephone Operator at Mount Sinai Medical Center, adept in professional communication and computer skills, significantly reduced call waiting times through efficient management. Excelled in maintaining confidentiality and enhancing team productivity, demonstrating a flexible approach and clear communication. Skilled in front desk operations and emergency response, ensuring seamless customer service.
Overview
4
4
years of professional experience
Work History
Telephone Operator
Mount Sinai Medical Center
03.2021 - 01.2025
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
- Collaborated with team members to ensure seamless coordination of customer service efforts across all channels of communication.
Education
GED -
Dade Christian School
Miami, FL03.2019
Skills
- Front desk operations
- Typing speed
- Professional communication
- Search directories
- Flexible schedule
- Paging systems
- Clear communication
- Computer skills
- Telecommunications
- Emergency response
- Call transfers
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Telephone Operator
Mount Sinai Medical Center
03.2021 - 01.2025
GED -
Dade Christian School
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