Angel Brambila
San Diego,CA
Summary
Welcoming Front Desk Associate with 4 years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping.
Overview
9
9
years of professional experience
Work History
Front Desk Associate
Massage Envy Spa
11.2019 - Current
- Help clients understand the benefits of regular massage, skin care and stretch.
- Establish relationships with members and guests to grow and retain a client base.
- Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.
- Greet guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintain organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Schedule, coordinate and confirm appointments.
Barista
Starbucks
11.2019 - Current
- Pleasantly interact with customers during hectic periods to promote positive environment.
- Control line and crowd with quick, efficient service.
- Recommend products based on solid understanding of individual customer needs and preferences.
- Elevate customer loyalty by using strong communication abilities to resolve customer problems.
- Clean counters, machines, utensils, and seating areas daily.
- Maintain regular and consistent attendance and punctuality.
Freelance Makeup Artist
Self-employed
12.2017 - 08.2019
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Demonstrated and explained use of different beauty products to educate customers.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
Beauty Advisor
Ulta Salon And Cosmetics
08.2014 - 11.2017
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Education
High School Diploma -
Poway High School
Poway06.2012
Skills
- Problem-Solving Skills
- Guest Satisfaction
- Social Perceptiveness
- Word Processing
- Hospitality Service
- Listening Skills
- Lobby Oversight
- Answering Customer Questions
- Membership Retention
- Guest Relations
Timeline
Front Desk Associate
Massage Envy Spa
11.2019 - Current
Barista
Starbucks
11.2019 - Current
Freelance Makeup Artist
Self-employed
12.2017 - 08.2019
Beauty Advisor
Ulta Salon And Cosmetics
08.2014 - 11.2017
High School Diploma -
Poway High School