Angel Guillory
Kinder,LA
Summary
Proven team player and effective communicator, I excelled at Sonic Drive-In by enhancing customer satisfaction and training new staff, showcasing my customer service and leadership skills. At Coushatta Casino, I adeptly managed high-stakes situations, ensuring an enjoyable experience for patrons. My ability to solve problems and manage time effectively drove positive outcomes in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Crew Member
Sonic Drive In
05.2007 - 07.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Blackjack Dealer
Coushatta Casino
06.2012 - 03.2015
- Enhanced customer experiences by providing exceptional service and maintaining a professional demeanor at the blackjack table.
- Demonstrated flexibility in scheduling availability to accommodate peak periods or special events within the casino.
- Handled sensitive situations such as intoxicated players discreetly, ensuring minimal disruption to other guests'' enjoyment.
- Handled [Number] cash out and buy in transactions each night.
- Managed player disputes and resolved issues in a timely manner, fostering a positive gaming atmosphere.
- Provided an enjoyable gaming experience for patrons through clear communication of game rules and procedures.
- Contributed to a positive work environment by maintaining open communication and fostering productive relationships with colleagues.
- Learned and followed company procedures to maintain consistency and standards.
Education
No Degree - Nursing
Northwestern State University of Louisiana
Natchitoches, LA06.2012
High School Diploma -
Kinder High School
Kinder, LA05.2009
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Customer Engagement
Timeline
Blackjack Dealer
Coushatta Casino
06.2012 - 03.2015
Crew Member
Sonic Drive In
05.2007 - 07.2024
No Degree - Nursing
Northwestern State University of Louisiana
High School Diploma -
Kinder High School