Approachable Leasing Manager talented at providing outstanding customer service to both prospective and current residents. Adept at ensuring community occupancy and compliance with all regulations and standards. Proficient in aiding the management and leasing team in maintaining property standards.
Hi, I’m
Angel Guzman
Philadelphia,PA
Summary
Overview
2
years of professional experience
1
Certification
Work History
Lincoln Property Company
Leasing Manager
2022.09 - 2024.01 (1 year & 4 months)
Job overview
- Collected, completed, and processed lease applications.
- Built strong relationships with around 40 potential tenants monthly through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Managed daily and weekly marketing and leasing plans.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
United Private Funds
Acquisitions Agent
2021.09 - 2022.09 (1 year)
Job overview
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering positive experiences throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Klein Company
Leasing Manager
2021.10 - 2022.02 (4 months)
Job overview
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Organized and hosted community events 2-3 times a month, fostering a positive living environment for tenants.
- Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
Education
International Business Training Association Philadelphia
International Business Training Association
05.2022
University Overview
JobWorks Philadelphia
COMPTIA Fundamentals, A+ from COMPTIA Fundamentals, A+
04.2022
University Overview
Community College of Philadelphia Philadelphia, PA
ASL Certification
07.2018
University Overview
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Operations Management
- Resident relations
- Clerical skills
- Maintaining closing ratios
- Property Management
- Real estate knowledge
- Yardi, Rent Cafe, Entrata-program proficiency
- Cloud computing knowledge
Certification
- International business Training Association
- Comptia A+ and Fundamentals
- ASL (American Sign Language)
Languages
Spanish
Native or Bilingual
American Sign Language
Limited Working
Timeline
Leasing Manager
Lincoln Property Company
2022.09 - 2024.01 (1 year & 4 months)
Leasing Manager
Klein Company
2021.10 - 2022.02 (4 months)
Acquisitions Agent
United Private Funds
2021.09 - 2022.09 (1 year)
International Business Training Association
International Business Training Association
JobWorks
COMPTIA Fundamentals, A+ from COMPTIA Fundamentals, A+
Community College of Philadelphia
ASL Certification
- International business Training Association
- Comptia A+ and Fundamentals
- ASL (American Sign Language)
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