Angel Moon
Elizabethtown
Summary
I am a dedicated and knowledgeable customer service professional with extensive experience in the call center industry. Im a solid team player with an outgoing and positive demeanor, I have proven skills in establishing rapport with clients. My motivation lies in maintaining customer satisfaction and contributing to company success. Specializing in quality, speed, and process optimization, I am articulate, energetic, and results-oriented. My passion for developing relationships, cultivating partnerships, and growing businesses drives me to excel in my role.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Republic Bank & Trust
01.2023 - 10.2024
- Assisted customers in navigating company website or application during support interactions
- Used many software programs such as CRM systems, order management tools, and communication platforms effectively
- Assisted customers in opening new accounts and issued debit cards as needed
- Resolved customer issues, addressing account problems and discrepancies
- Increased efficiency and team productivity by promoting operational best practices.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Implemented and developed customer service training processes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
GlowTouch
04.2021 - 10.2023
- Maintained customer satisfaction with staying focused on addressing customer needs and resolving concerns
- Navigated multiple computer systems and utilized search tools to find inform
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and backed up other customer service managers.
Customer Service Representative
Humana
09.2019 - 08.2020
- Completed administrative tasks such as filing paperwork or organizing digital documents related to customer interactions
- Managed difficult customer situations with professionalism and empathy
- Processed orders, prepared correspondences, and completed required documentation
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service & Banking Specialist
Teleperformance USA
03.2017 - 11.2018
- Assisted customers with account inquiries, transactions, and problem resolution
- Monitored customer accounts for fraudulent activities or unusual transactions
- Prevented fraud by spotting suspicious behavior and problematic transactions
Phlebotomist
University Of Louisville Hospital
08.2015 - 03.2017
- Ordered necessary supplies in timely manner to maintain adequate stock levels
- Worked closely with other healthcare professionals to provide high-quality patient care
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Packaged and shipped specimens to central lab daily.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Verified patients' identification for proper sample collection.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Assisted in training and onboarding new phlebotomists.
Phlebotomist
LabCorp
10.2010 - 04.2015
- Completed proper sanitation and cleaning of equipment and work areas between patients
- Collected, stored and prepared blood samples for laboratory testing per written specifications and established protocols
- Assisted in organizing and managing inventory of phlebotomy supplies
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Developed and implemented strategies to improve phlebotomy processes.
Hospital Corpsman
United States Navy, USN
01.1995 - 08.2006
- Provided leadership, delegation and exceptional medical service in high-pressure situations
- Managed inventory of medical supplies, medications, and equipment to ensure availability when needed
- Administered vaccinations following appropriate guidelines for dosage, timing, and documentation
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
- Assisted in medical examinations, treatments and procedures for diverse conditions and patient populations.
Education
Associate of Science - Emergency Management
University of Phoenix
Tempe, AZ06.2012
Skills
- Order Processing
- Call center experience
- Customer Relationship Management (CRM)
- Complaint resolution
- Opening and closing accounts
Timeline
Customer Service Representative
Republic Bank & Trust
01.2023 - 10.2024
Customer Service Representative
GlowTouch
04.2021 - 10.2023
Customer Service Representative
Humana
09.2019 - 08.2020
Customer Service & Banking Specialist
Teleperformance USA
03.2017 - 11.2018
Phlebotomist
University Of Louisville Hospital
08.2015 - 03.2017
Phlebotomist
LabCorp
10.2010 - 04.2015
Hospital Corpsman
United States Navy, USN
01.1995 - 08.2006
Associate of Science - Emergency Management
University of Phoenix
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