Angel Phillips
Carrollton,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Verida
08.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Virtual Receptionist
OmniCall
01.2021 - 12.2022
- Responded to calls to provide information concerning services and refer calls to appropriate personnel.
- Utilized automated systems to handle customer requests and initiate and complete service orders.
Substitute Teacher
Douglas County Schools
06.2018 - 03.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Sales Representative
Platinum Event Promotions
05.2016 - 03.2018
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
GED -
West Georgia Technical College
Carrollton, GA04.2019
Skills
- Office Equipment Proficiency
- Clerical Support
- Active Listening
- Critical Thinking
- Research
- Customer Service
- Medical Terminology Knowledge
- Problem-Solving Ability
- Prioritization
- Microsoft PowerPoint
- Product Organization
- Order Processing
- Documentation
- Spreadsheets
- Account Management
- Call Center Operations
- Microsoft Word
- Customer Relations
Microsoft Excel
Timeline
Customer Service Representative
Verida
08.2023 - Current
Virtual Receptionist
OmniCall
01.2021 - 12.2022
Substitute Teacher
Douglas County Schools
06.2018 - 03.2020
Sales Representative
Platinum Event Promotions
05.2016 - 03.2018
GED -
West Georgia Technical College
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