Angela Ballestero
New York,NY
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
8
8
years of professional experience
Work History
Sales and Service Associate
Popular Bank
The Bronx, NY
07.2023 - Current
- To answer queries and to assist customers with account related issues
- Make ATM machine maintenance
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Monitored and verified suspicious activity on customer accounts.
- Educated customers on online banking and mobile banking applications.
- Counted, verified and handled bank deposits and armored car transactions
- Maintained accurate records of customer transactions in line with bank procedures.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Monitored and reported suspicious activity in line with bank security policies
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Opened, closed, and updated accounts for customers.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Provided advice on different bank products and financial options.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Evaluated client financial positions and identified most appropriate banking products.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Trained new hires on customer service policies
- Cross-sold credit cards, loans and other bank products.
- Performed account maintenance by closing out accounts and changing customer addresses
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Built and maintained portfolio of loans to meet established goals and objectives.
- Developed and implemented strategies to reduce risk and increase profitability.
- Processed customer applications and approved loans in accordance with bank policy.
- Balanced teller drawers and ATM cash.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined account opening processes for increased efficiency in new customer onboarding.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Executed wire transfers, stop payments and account transfers.
Bank Teller
Popular Bank
The Bronx, NY
05.2022 - 07.2023
- Manage and maintain storage conditions of goods received in warehouse
- Coordinate retail space activities, dispose of trash and manage cleanliness of storeroom
- Provide customer service since work in visible space on floor while arranging merchandise
- Stock shelves of warehouse with goods and keep inventory
- Receive merchandise that comes into warehouse and ensure that merchandise is unloaded and stored according to established procedure
- Maintain cleanliness of store and enhance appearance of store by adopting most appropriate display techniques
- Process sales transactions
- Calculate cost of products or services
- Accept payments
- Calculate and return change when required by payment method
- Maintain adequate change denominations in cash drawer and request additional change
- Answer customer questions about products or services
- Reconcile cash drawers and sales receipts
- Report issues with equipment
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Assisted customers with compromised debit cards and issued new credentials.
- Audited fellow teller currency to contribute to dual-control procedures.
- Placed orders for customer checks and verified starting numbers.
- Sold and cross-sold bank products to new and existing customers.
- Turned in excess cash to maintain drawer security.
- Removed mutilated currency from circulation.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Assisted with training of new tellers on policies and procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Handled various accounting transactions.
Associate Banker
JP Morgan Chase
The Bronx, NY
03.2021 - 05.2021
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs
- Helped customers understand and use technical tools such as mobile applications and online banking
- Maintained cash drawer by following exact procedures for transactions and strong security protocols
- Offered every customer exceptional service level by remaining friendly and professional during every transaction
- Examined checks for identification and endorsement
- Maintained confidentiality of bank records and client information
- Verified amounts and integrity of every check or funds transfer.
Cashier
C-TOWN SUPERMARKET
New York, NY
01.2019 - 03.2021
- Operated cash register collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Helped customers find specific products, answered questions and offered product advice
- Worked closely with front-end staff to assist customers
- Processed sales transactions to prevent long customer wait times
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Verified customer identification for alcohol or tobacco purchases.
Teller
FICOHSA BANK, San Pedro Sula
Honduras
02.2016 - 02.2018
- Maintained confidentiality of bank records and client information
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
- Adhered to financial services security and audit procedures
- Met or exceeded sales goals by promoting bank products and services in customer interactions
- Identified and reported suspicious behavior to security personnel as appropriate
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks
- Cashed customer checks verified identification and checked account balances in accordance with bank policy
- Entered transactions into computer and issued customer receipts
- Welcomed customers and offered pleasant service during entire transaction
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Education
High School Diploma -
Vicentino Educational Center
San Pedro Sula, Honduras. CA11.2011
Skills
- Customer Service
- Cash register operation
- Cash drawer balancing
- High-energy attitude
- Proactive
- Responsible
- Energetic
- Excellent Time Management Skills
- Sales Expertise
- Financial Institution Regulations
- Teller Support
Languages
Spanish
Native or Bilingual
Timeline
Sales and Service Associate
Popular Bank
07.2023 - Current
Bank Teller
Popular Bank
05.2022 - 07.2023
Associate Banker
JP Morgan Chase
03.2021 - 05.2021
Cashier
C-TOWN SUPERMARKET
01.2019 - 03.2021
Teller
FICOHSA BANK, San Pedro Sula
02.2016 - 02.2018
High School Diploma -
Vicentino Educational Center