Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angela Brumbelow

Acworth,GA

Summary

Driven and energetic Front End Manager bringing many years of expertise in personnel training and development. Proven history of applying strong relationship building, decision making, and planning strengths to promote business objectives. Commended for managing high-volume task loads with efficiency and effective delegation.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front End Manager

Kroger Marketplace
Cartersville, GA
11.2022 - Current
  • Developed and implemented strategies to improve customer experience.
  • Analyzed and executed metrics
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Put together schedule for floor staff according to skill sets and coverage needs.
  • Reviewed employee performance and determined areas in need of improvement.
  • Delegated work tasks to employees based on shift requirements, individual strengths, and unique training for a level 6 KMA Marketplace.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Managed cash flow of store, including cashier operations, bookkeeping and security.

Lead Scan Grocery Coordinator

Kroger Marketplace
Cartersville, GA
06.2020 - Current
  • Ensured compliance with company policies and procedures.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Researched scan error sheets and not-on-file sheets promptly, corrected errors found
  • Performed quality assurance checks to ensure accuracy of scanned prices
  • Coordinated seasonal and promotional marketing materials and executed signing packages.
  • Completed price changes and maintained proper signage for product displays.
  • Addressed pricing discrepancies by researching original price and fixing inaccurate information.
  • Conducted price audit scans and documented results in software.

Front End Back up Manager

Kroger Marketplace
Cartersville, GA
06.2019 - Current
  • Implemented procedures to reduce shrinkage and increase profitability of the department.
  • Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
  • Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
  • Ensured adequate staffing levels during peak business hours.
  • Provided excellent customer service by assisting customers with their needs or inquiries.
  • Conducted regular performance evaluations of front end personnel.
  • Processed returns and exchanges according to company policies.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

Cashier

Kroger Marketplace
Cartersville, GA
06.2017 - Current
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Performed other duties as assigned by management.
  • Issued receipts, refunds, credits or change due to customers.
  • Trained new team members in cash register operation, and customer services.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Education

High School Diploma -

Long County High School
Ludowici, GA
05-2003

Skills

  • Employee development and training
  • Staff Supervision
  • Financial Management
  • Shrinkage Control
  • Performance Improvements
  • Schedule Management
  • Time Management
  • Performance Optimization
  • Customer Service
  • LOD Certified

Certification

  • LOD Certified
  • PIT Certified
  • DLDP Certified

Timeline

Front End Manager

Kroger Marketplace
11.2022 - Current

Lead Scan Grocery Coordinator

Kroger Marketplace
06.2020 - Current

Front End Back up Manager

Kroger Marketplace
06.2019 - Current

Cashier

Kroger Marketplace
06.2017 - Current

High School Diploma -

Long County High School

Similar Profiles

CREATE PROFILE
Angela Brumbelow