ANGELA CAMON
MIAMI,FL
Summary
Highly organized and detail-oriented professional with over 19 years of experience in customer service. Skilled in providing efficient support and exceptional service to clients and visitors. Adept at managing high-volume phone calls, scheduling appointments, and maintaining a professional demeanor, consistently delivering a positive first impression. Authorized to work for any employer in the US.
Overview
15
15
years of professional experience
Work History
Front Desk Coordinator
Envision Healthcare
09.2023 - Current
- Greet and check-in patients, direct them to the appropriate room, and ensure paperwork completion
- Answer and screen incoming calls, forwarding them as necessary
- Obtain authorizations and schedule patients for surgical procedures
- Receiving, sorting, and distributing incoming mail and packages, as well as managing outgoing mail.
- Maintaining accurate client information, updating databases, and filing documents.
- Managing office supplies, ordering replacements as needed, maintaining cleanliness of the reception area
- Addressing client inquiries, resolving minor issues, and ensuring a positive visitor experience.
- Implementing and monitoring security procedures for the front desk area, including visitor access controls.
- Leadership and management skills
- Excellent communication
- Serves as contact point for phone vendor and answering service.
- Coordinates the maintenance of office equipment, including copier, fax machine, etc.
- Coordinates and schedules agency meetings
- Participates as needed in special projects
- Maintains Front Office Manual, updating all forms, manuals and charts as necessary
- Oversees the reception area to insure effective telephone and mail communications both internally and externally to maintain professional image
- Other duties as assigned
Provider Relations Representative
Independent Living
11.2022 - 08.2023
- Acted as a liaison between health plans and doctors' offices, handling provider changes, terminations, and deficiencies
- Prepared and participated in meetings with providers, delivering agendas and presentations
- Managed follow-ups and resolved provider complaints
- Regularly visit provider offices to establish and maintain strong working relationships with physicians, administrators, and staff.
- Conduct provider orientations to educate them on plan policies, eligibility requirements, billing codes, and claims submission processes.
- Proactively address provider concerns and actively work to resolve any issues that may arise.
- Manage provider contracts, including recruitment, credentialing, re-credentialing, and contract renewals.
- Monitor provider contract compliance to ensure adherence to plan terms and conditions.
- Negotiate contract amendments when necessary.
- Assist providers with understanding and resolving billing discrepancies or claim denials.
- Analyze provider data to identify potential billing issues and provide corrective feedback.
- Collaborate with claims department to address complex billing disputes.
- Identify potential new providers to expand the health plan network.
- Assist in the onboarding process for new providers joining the network.
- Disseminate important information to providers through regular newsletters, updates, or meetings.
- Respond promptly to provider inquiries and requests for information.
- Collaborate with quality management teams to monitor provider performance metrics and identify areas for improvement.
- Educate providers on quality initiatives and best practices
- Ensure providers are adhering to all relevant healthcare regulations and compliance standards
- Conduct provider audits to verify compliance with plan policies and procedures.
Call Center/Data Entry
Independent Living
03.2018 - 11.2022
- Managed medical claims while maintaining excellent customer service and problem-solving skills
- Verified and sorted data for computer entry, handled inquiries, and conducted outbound/inbound calls to members
- Accurately typing data into designated database fields from various sources like paper forms, spreadsheets, emails, or scanned documents.
- Reviewing entered data for accuracy, identifying and correcting errors, and ensuring consistency with source documents.
- Removing duplicate entries, standardizing data formatting, and addressing inconsistencies to maintain data quality
- Creating new records, updating existing entries, and maintaining database structure.
- Sorting and organizing physical and digital documents before data entry, ensuring proper filing systems.
- Performing regular backups of databases to prevent data loss.
- Generating reports based on data entered when needed.
- Occasionally researching missing information to complete data entry tasks.
- Monitoring data entry accuracy through regular quality checks and adhering to established data entry standards.
- Inputting patient medical records and healthcare data
Unit Secretary/Administrative Assistant
Mt. Sinai Medical Center
08.2009 - 04.2017
- Greeted patients and coordinated their care needs
- Managed patient charts, recorded information, processed orders, and handled insurance verification
- Conducted secretarial duties, including typing reports, filing invoices, and processing payments
- Drafting and editing letters, memos, and reports
- Managing email correspondence
- Maintaining calendars for executives
- Scheduling appointments and meetings
- Coordinating conference calls and video meetings
- Preparing meeting agendas
- Booking travel for staff including flights, hotels, and car rentals
- Filing and retrieving documents electronically and physically
- Maintaining organized filing system
- Copying, scanning, and faxing documents
- Ordering and maintaining office supplies
- Coordinating office equipment maintenance
- Handling incoming and outgoing mail
- Updating databases and spreadsheets with relevant information
- Compiling data for analysis
- Assisting with event planning and logistics
- Coordinating project timelines and deliverables
- Assists healthcare providers by scheduling appointments, managing patient records, and handling billing procedures
- Supports legal professionals by managing case files, preparing legal documents, and scheduling court appearances.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH12-2026
Class D Security License -
Miami Dade College
Miami, FL01.2014
High School Diploma -
Coral Gables Senior High
Miami, FL01.2006
Skills
- Problem Solving
- Medical Terminology
- Organization
- Customer Service
- Work Ethic
- Front Desk & Medical Office Experience
- Phone Etiquette
- Time Management
- Computer Literacy
- Critical Thinking
- Conflict Resolution
- Adaptability
Leadership Experience
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
Being able to clearly communicate a company's goals, vision, and mission to employees is a key leadership skill. Showing that you can assign tasks to others and trust them to complete them successfully is an important leadership skill. Being able to meet challenges as they arise and adjust your behavior accordingly is an important leadership competency. Being able to think outside the box to come up with imaginative ways to motivate a team or impress a client is a valuable leadership skill. Being able to manage your emotions and recognize and influence others' is a crucial component of leadership.
Communication Skills
Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with writers, editors, and other stakeholders.
Timeline
Front Desk Coordinator
Envision Healthcare
09.2023 - Current
Provider Relations Representative
Independent Living
11.2022 - 08.2023
Call Center/Data Entry
Independent Living
03.2018 - 11.2022
Unit Secretary/Administrative Assistant
Mt. Sinai Medical Center
08.2009 - 04.2017
Class D Security License -
Miami Dade College
High School Diploma -
Coral Gables Senior High
Bachelor of Arts - Psychology
Southern New Hampshire University