Angela Clay
West Bloomfield,MI
Summary
Dynamic professional with a proven track record at The Capital Grille, excelling in high-pressure environments and enhancing customer satisfaction through exceptional service. Skilled in multitasking and team collaboration, adept at improving operational efficiency and maintaining compliance with regulatory standards. Demonstrates strong customer service and effective time management, contributing to significant improvements in workplace productivity and client relations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Slot Attendant
MGM Grand Casino
Detroit, Michigan
01.2024 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Host
The Capital Grille
03.2023 - 12.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Medical Office Manager
Gastroenterologist & Associates
01.2006 - 09.2019
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
Transporter
New Wave Transportation
05.2000 - 12.2005
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Contributed to a safe work environment by consistently following safety guidelines when operating vehicles or handling cargo materials.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
Education
Bachelor Of Applied Science - Nursing
Davenport University
Grand Rapids, MI04.2024
Associate Of Applied Science - Nursing
Wayne County Community College
Detroit, MI01.2018
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
Certification
ACLS & BLS Certified
Timeline
Slot Attendant
MGM Grand Casino
01.2024 - 07.2024
Host
The Capital Grille
03.2023 - 12.2023
Medical Office Manager
Gastroenterologist & Associates
01.2006 - 09.2019
Transporter
New Wave Transportation
05.2000 - 12.2005
Bachelor Of Applied Science - Nursing
Davenport University
Associate Of Applied Science - Nursing
Wayne County Community College
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