Angela Gill
Smyrna,TN
Summary
Detail-oriented professional experienced in patient scheduling and appointment management in healthcare environments. Expertise in verifying insurance coverage, collecting copays, and ensuring HIPAA compliance. Proficient in multi-line phone systems for effective communication with patients and clinical teams, swiftly addressing customer service inquiries. Experienced in managing dental office calendar systems for appointment confirmations.
Overview
19
19
years of professional experience
Work History
Medical Office Specialist
Tristar Medical Group HCA
Smyrna, Tennessee
04.2021 - Current
- Manage patient scheduling and appointment changes for HCA Tristar Medical Group clinics.
- Verified insurance coverage and collected copays during front desk check-in.
- Answered and routed patient calls to clinical and billing teams, facilitating timely service delivery.
- Handled patient calls on a multi-line system, ensuring effective communication and optimal patient care.
- Resolved customer service issues promptly while maintaining professionalism and enhancing patient satisfaction.
- Ensured compliance with HIPAA regulations regarding privacy of patient information.
- Answered and directed incoming calls in a professional manner.
Receptionist/Office Coordinator
Family Dental Care of Murfreesboro
Murfreesboro, TN
09.2019 - 04.2021
- Greeted patients at Family Dental Care of Murfreesboro with warm, professional service.
- Answered incoming calls and routed patient questions to proper dental team members.
- Scheduled and confirmed appointments using dental office calendar systems.
Medical Receptionist
Murfreesboro Medical Clinic
Murfreesboro, TN
09.2017 - 09.2019
- Answered phones, greeted patients and visitors, and scheduled appointments efficiently in a busy pediatric office.
- Registered patients upon arrival at the medical office. and prepared charts for medical office appointments.
- Scheduled patient visits using clinic scheduling systems and provider calendars.
- Answered multi-line phones and routed calls to appropriate departments.
- Managed copay collection efficiently at the reception desk. and receipt handling at reception desk.
Customer Service Representative
Reading for Education
Murfreesboro, TN
09.2007 - 09.2016
- Coordinated with school representatives to establish and execute successful fundraiser programs, scheduling appointments to discuss and implement strategies.
- Communicated with the school rep through phone calls and emails until completion of the program.
- Oversaw management of 900 programs annually across multiple schools.
Education
Some College (No Degree) - Early Childhood Special Education
Cumberland University
Lebanon, TNSome College (No Degree) - Special Education
Middle Tennessee State University
Murfreesboro, TNSkills
- Insurance verification
- Appointment management
- Professional phone communication
- Client relations
- Time Management
- Task prioritization
- Office organization
Timeline
Medical Office Specialist
Tristar Medical Group HCA
04.2021 - Current
Receptionist/Office Coordinator
Family Dental Care of Murfreesboro
09.2019 - 04.2021
Medical Receptionist
Murfreesboro Medical Clinic
09.2017 - 09.2019
Customer Service Representative
Reading for Education
09.2007 - 09.2016
Some College (No Degree) - Early Childhood Special Education
Cumberland University
Some College (No Degree) - Special Education
Middle Tennessee State University