ANGELA JACKSON
Houston,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Benefits Advisor
Molina Healthcare
Houston, TX
04.2023 - Current
- Provided product information and answered questions about Medicare services.
- Tasked with initiating and receiving phone calls from potential clients to inform them about the advantages of Molina products.
- Sold Dual Special Needs Plans and MAPD
- Resolved customer complaints quickly and professionally.
- Presented and clearly explained insurance policy options based on clients' needs and goals.
Administrative/ Sales Corporate Trainer
Simple Choice Insurance Broker
Houston, TX
01.2017 - 04.2023
- Contracting Specialist for Medicare, Life Insurance, Long Term Care and Health Insurance
- I have worked with systems such as AmeriLife, The Brokerage, Premier, Agent Xcelerator, and SuranceBay
- Responsible for scheduling Team Meetings and Conference Calls
- Provided post-training follow-up support such as answering questions or providing additional resources.
- Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements.
- Monitored employee progress during training sessions to ensure understanding of material presented.
Insurance Agent
Humana
07.2021 - 07.2022
- Provided customers with information regarding plan features, pricing, and availability.
- Maintained accurate records of all insurance transactions using computer software systems.
- Licensed to sell MAPD, PDP, and dental plans to clients.
- Professionalism and proficiency worked my own book of business.
- I gained more knowledge about Medicare Advantage plans, dual eligible plans and prescription drug plans
- Maintained a high quality score while also meeting sales quotas.
Medicare Enrollment Specialist
Aon Hewitt
The Woodlands, TX
07.2019 - 07.2021
- Worked closely with providers, vendors, carriers, and brokers. to ensure timely processing of enrollments.
- Multistate Medicare MAPD, PDP, and Medicare Supplement sales licenses.
- Experienced excellent customer service.
- Had a QA score of 90% or above
- Won WoW sales and service. Medica workers cross-walked during AEP and OEP enrollment seasons, reaching 115 enrollments.
Benefits Advisor
Aon Hewitt
The Woodlands, TX
08.2018 - 12.2018
- Provided product information and answered questions about Medicare services.
- Utilized CRM software tools to track sales progress throughout the process.
- Assisted customers with selecting appropriate plans based on their needs.
- Advised customers on various aspects of their health insurance policies.
- Generated leads through cold calling prospective clients for Medicare services.
- Sold Medicare Supplements, PDP and MAPD plans
Account Manager
Allstate
Houston, TX
05.2018 - 06.2018
- Sold auto, home, life and flood insurance.
- Assisted customers with questions regarding existing policies.
- Responsible for customer retention and keeping customer cancellation rate low.
- Made outbound calls daily.
- Responsible for maintaining company social media pages.
Inside Sales Account Manager
State Farm
Houston, TX
06.2017 - 05.2018
- Analyzed customer feedback to identify areas of improvement in products or services offered.
- Identified opportunities for upselling additional products and services to existing customers.
- Built and maintained relationships with existing customers through regular communication.
- Sold life insurance and medicare supplement plans
- Assisted customers with policy questions and claims after Hurricane Harvey
- Responsible for making over 500 outbound calls a week.
Education
Bachelor of Science - Health Administration
Grand Canyon University
Phoenix, AZ05-2026
High School Diploma -
George Washington Carver High School
Houston, TX05-1996
Skills
- Benefits Administration
- Employee Relations
- Adaptability and Flexibility
- Attention to Detail
- Professional Demeanor
- Problem-Solving
- Team Building
- Analytical Skills
- Continuous Improvement
- Goal Setting
- Effective Communication
Accomplishments
- Active member of National Society of Collegiate Scholars
- Maintaining 4.0 GPA
- University Academic Presidents List
Certification
- General Lines Life and Health License
- General Lines Property and Casualty License
- Certified Notary
Timeline
Benefits Advisor
Molina Healthcare
04.2023 - Current
Insurance Agent
Humana
07.2021 - 07.2022
Medicare Enrollment Specialist
Aon Hewitt
07.2019 - 07.2021
Benefits Advisor
Aon Hewitt
08.2018 - 12.2018
Account Manager
Allstate
05.2018 - 06.2018
Inside Sales Account Manager
State Farm
06.2017 - 05.2018
Administrative/ Sales Corporate Trainer
Simple Choice Insurance Broker
01.2017 - 04.2023
Bachelor of Science - Health Administration
Grand Canyon University
High School Diploma -
George Washington Carver High School