Angela Johnson
Macon,MO
Summary
Knowledgeable Patient Scheduler with 20+ years of experience. Dedicated to following up with patients and maintaining relationships with healthcare professionals. Adept at answering phone calls and emails while remaining efficient. Hardworking and passionate job seeker with strong organizational skills eager to secure scheduling position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
Work History
Patient Scheduler
Samaritan Hospital
10.2001 - Current
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
- Verified insurance coverage and obtained pre-authorizations.
- Handled cancellations professionally, rescheduling patients in a timely manner while minimizing disruptions to daily operations.
- Assisted in training new schedulers, sharing best practices and improving team efficiency.
- Utilized electronic health record systems effectively to manage patient appointments and minimize scheduling errors.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Pharmacy Technician
Express Scripts
01.1998 - 07.2001
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Education
High School Diploma -
Macon Highschool
Macon, MO04.1996
Skills
- Strong Organization
- Facility coordinating
- Obtaining authorizations
- Insurance Verification
- Medical Terminology
- Data entry proficiency
- Appointment Scheduling
- EHR systems expertise
- Calendar Management
- HIPAA Compliance
- Patient Scheduling
- Office Support
Timeline
Patient Scheduler
Samaritan Hospital
10.2001 - Current
Pharmacy Technician
Express Scripts
01.1998 - 07.2001
High School Diploma -
Macon Highschool
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