Angela Jolley
Laurel,MD
Summary
Versatile and results-oriented professional with a proven track record at Jackson Hewitt, adept in problem-solving and adaptability. Excelled in maintaining confidentiality and managing financial records, demonstrating exceptional attention to detail and communication skills. Achieved significant improvements in operational efficiency through effective multitasking and teamwork.
Overview
20
20
years of professional experience
Work History
Customer Service
Royal Farms, Two Farms
Laurel
06.2024 - Current
- Works in support of the store team to facilitate the completion of all store tasks and perform a variety of tasks related to different areas of the store including food service, general housekeeping and others related functions.
- Ensure that every customers receives outstanding services. Complete all side work a cleaning, dusting, mopping. emptying the trash, etc,
- Complete others tasks as assigned.
- Check expirations codes, face with inspect of all items.
- Pull of expired items off the shelves.
Direct Care Professional
Libby's Loving Hands
Easton. MD
06.2016 - 11.2023
- Providing companionship and engaging in conversation with clients.
- Assisting with activities po daily living, such as bathing, dressing and grooming.
- Providing light housekeeping tasks, such as preparing meals and cleaning.
- Take client to appointments when needed.
Office Manager
Jackson Hewitt
Glen Burnie, MD
01.2011 - 04.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Records Clerk
Chugach Alaska Services
Hanover, MD
05.2004 - 06.2006
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Generated reports from database systems to track records.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
Education
BBA - Business Administration And Management
Strayer Unversity
Washington, DC12-2025
Skills
- Communication Skills
- Teamwork
- Adaptability
- Problem-Solving
- Time Management
- Attention to Detail
- Networking
- Multi-tasking
Timeline
Customer Service
Royal Farms, Two Farms
06.2024 - Current
Direct Care Professional
Libby's Loving Hands
06.2016 - 11.2023
Office Manager
Jackson Hewitt
01.2011 - 04.2016
Records Clerk
Chugach Alaska Services
05.2004 - 06.2006
BBA - Business Administration And Management
Strayer Unversity