Angela Loomis
McLouth,KS
Summary
Dynamic professional with extensive experience in retail operations and customer relationship management. Proven skills in contract negotiation and training development, leading to consistently high customer satisfaction rates. Achievements include streamlining operational processes to enhance efficiency and drive sales growth.
Overview
29
29
years of professional experience
Work History
District Manager
Trexcon
Saint Joseph, Missouri
09.2016 - Current
- Directed daily operations across multiple retail locations, ensuring compliance with company policies.
- Managed team performance through regular coaching and feedback, driving significant improvements.
- Conducted routine store visits to uphold regulatory standards and operational excellence.
- Oversaw all personnel matters including recruitment, performance evaluations, and disciplinary actions.
- Resolved customer complaints promptly to maintain high levels of service satisfaction.
- Analyzed financial data to identify improvement areas and growth opportunities for each store.
- Negotiated supplier contracts to secure favorable terms for district stores.
Operations Manager
St Joe Frontier Casino
Saint Joseph, Missouri
09.1996 - 08.2016
- Directed daily casino operations to ensure seamless guest experiences and operational efficiency.
- Implemented standard operating procedures that improved overall operational efficiency.
- Monitored compliance with gaming regulations and internal policies to mitigate risks.
- Resolved customer complaints swiftly, maintaining high levels of satisfaction.
- Managed staffing needs through recruitment, selection, onboarding, training, and disciplinary actions.
- Provided guidance and support to operations staff to achieve company objectives.
Education
High School Diploma -
Lafayette High School
St Joseph MO05-1990
Skills
- Team leadership
- Performance management
- Financial analysis
- Contract negotiation
- Training development
- Customer relationship management
Timeline
District Manager
Trexcon
09.2016 - Current
Operations Manager
St Joe Frontier Casino
09.1996 - 08.2016
High School Diploma -
Lafayette High School