Angela Maciel-Castillo
San Diego,CA
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
The Remington Club
San Diego, CA
10.2024 - 09.2025
- Managed multi-line phone systems, directing calls to appropriate departments and enhancing communication flow.
- Coordinated scheduling for appointments and meetings, ensuring efficient use of facility resources.
- Greeted and assisted visitors, providing exceptional customer service and creating welcoming atmosphere.
- Maintained accurate front desk records, including visitor logs and appointment schedules for operational efficiency.
- Trained new reception staff on procedures and systems, fostering a collaborative team environment.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Customer Service Representative
Special Care
San Diego, CA
03.2023 - 12.2024
- Managed a high volume of phone calls and faxes (15-40daily), assisting customers with orders for durable medical equipment, respiratory supplies, repairs, and other medical products.
- Processed and fulfilled orders for specialty medical supplies, ncluding Urological, Ostomy, Wound, Enteral,
- Gastrostomy, and CPAP supplies.
- Ensured all required documentation was prepared prior
- to delivery, including Certificates of Medical Necessity
- (CMN), prescriptions (RX), authorizations, and other related paperwork.
- Verified insurance eligibility and coverage, adhering to company guidelines and contracts to ensure accurate billing and reimbursement.
- Informed patients of financial responsibilities, including copays, shared costs, and deductibles, to ensure clarity and transparency regarding out-of-pocket expenses
PBX Operator
Desert Oasis Healthcare
Palm Springs, CA
11.2021 - 01.2023
- Operated a high-volume PBX system, routing calls, pages, and emergency communications across a medical center
- Served as a central point of contact for patients, families, providers, and staff while maintaining HIPAA compliance
- Prioritized and escalated urgent and emergency calls according to clinical protocols
- Communicated calmly and professionally with callers in high-stress medical situations
- Logged messages and maintained call documentation to support efficient hospital operations
Pharmx Clinic Assistant
Desert Oasis Healthcare
Palm Springs, CA
08.2021 - 11.2021
- Serve as the primary front-desk contact in a pharmaceutical clinical setting, providing professional, patient-centered support while maintaining HIPAA compliance
- Schedule and coordinate patient appointments, manage high-volume phone lines, and ensure efficient clinic workflow
- Verify patient demographics, insurance eligibility, and authorizations; accurately update records in EHR systems
- Communicate effectively with pharmacists, providers, and clinical staff to support prescription processing and continuity of care
- Manage patient inquiries, medication-related messages, and administrative tasks with precision, discretion, and attention to detail
Education
High School Diploma -
Mount San Jacinto High School
Cathedral City, CA12 2018
Skills
- Bilingual and English in Spanish
- Customer service
- Phone etiquette
- Computer and software proficiency
Timeline
Front Desk Receptionist
The Remington Club
10.2024 - 09.2025
Customer Service Representative
Special Care
03.2023 - 12.2024
PBX Operator
Desert Oasis Healthcare
11.2021 - 01.2023
Pharmx Clinic Assistant
Desert Oasis Healthcare
08.2021 - 11.2021
High School Diploma -
Mount San Jacinto High School