Angela Marrujo
San Antonio,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Clerk
United States Postal Service, USPS
Alpine, CA
08.2017 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Sorted mail and packages quickly and accurately to letter carriers to provide a efficient start to the day
- Sent customer letters and packages with providing multiple mailing options
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Shift Manager
Mcdonalds
Rancho Bernardo, CA
10.2022 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Server
Por Favor Restaurant
El Cajon, CA
05.2010 - 11.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Built strong memorable relationships with co-workers as well as regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
Julian Charter School
San Diego, CA06.2008
Skills
- Problem-solving abilities
- Team leadership
- Customer service focus
- Interpersonal Skills
- Training and Mentoring
- Emotional intelligence
- Communication
- Punctual and Reliable
Timeline
Shift Manager
Mcdonalds
10.2022 - Current
Clerk
United States Postal Service, USPS
08.2017 - Current
Server
Por Favor Restaurant
05.2010 - 11.2021
High School Diploma -
Julian Charter School