Angela Patterson
Conifer,CO
Summary
Resourceful Practice Manager at Sano Hospital for Animals, adept at enhancing client relations and streamlining operations. Expert in budget oversight and staff management, successfully improving team performance and client retention. Proven ability to implement process improvements and negotiate vendor contracts, ensuring efficient resource allocation and operational excellence.
Overview
10
10
years of professional experience
Work History
Practice Manager
Sano Hospital for Animals
01.2015 - Current
- Addressed client concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with clients, ensuring a high level of client retention and loyalty.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas needing improvement and implemented necessary changes efficiently.
- Oversaw the hiring process for new employees.
- Addressed and remedied all client or team member issues.
- Fostered a positive workplace environment by resolving conflicts professionally among team members as well as addressing concerns promptly.
- Streamlined inventory management system to reduce waste and maintain optimal supply levels.
- Negotiated contracts with vendors for cost-effective procurement of supplies, equipment, and services necessary for daily operations at the clinic.
- Managed payroll processing, benefit administration, and HR-related tasks to ensure compliance with state regulations while maintaining employee satisfaction levels.
- Controlled costs to keep business operating within budget and increase profits.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Associate of Applied Science - Criminal Justice
ITT Technical Institute
Remote LearningHigh School Diploma -
Conifer High School
ConiferSkills
- Schedule management
- Practice management
- Staff management
- Policy implementation
- Records management
- Policy and procedure development
- Employee performance
- Budget oversight
- Supplies ordering
- Staff supervision
- Process improvement
- Client relations and retention
- Electronic medical record software
Timeline
Practice Manager
Sano Hospital for Animals
01.2015 - Current
Associate of Applied Science - Criminal Justice
ITT Technical Institute
High School Diploma -
Conifer High School
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