Angela Sandoval
4131 N Blythe Ave #236
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
12
12
years of professional experience
Work History
Cashier
McDonald
Fresno, CA
12.2022 - Current
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Facilitated training sessions for new cashiers on operational procedures and best practices.
Customer Service Representative
Alorica
Fresno
01.2016 - 11.2022
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Trained new team members on company policies, procedures, and customer service
- Developed training materials for ongoing staff development to improve service quality and efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Improved resolution time with effective problem-solving for customer complaints.
Cook's Assistant
Fresno Unified School District
Fresno Ca
08.2014 - 12.2015
- Assisted in food preparation and cooking for large groups, ensuring adherence to safety standards.
- Maintained cleanliness and organization of kitchen equipment and workspaces, promoting efficiency.
- Supported head cooks in menu planning and ingredient sourcing, enhancing meal variety.
- Collaborated with team members to streamline food service operations during peak hours.
- Trained new staff on kitchen protocols and equipment usage, fostering a cohesive working environment.
Education
High School Diploma -
Fresno High
Fresno, CA08.2012
Skills
- Customer assistance
- Customer service
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
Timeline
Cashier
McDonald
12.2022 - Current
Customer Service Representative
Alorica
01.2016 - 11.2022
Cook's Assistant
Fresno Unified School District
08.2014 - 12.2015
High School Diploma -
Fresno High