Angela Shelton
Trenton,MI
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
26
26
years of professional experience
Work History
Server
Bubba's 33
Taylor, Michigan
09.2022 - Current
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted guests with menu selections and provided recommendations on specials.
- Delivered exceptional customer service in fast-paced dining environment.
- Processed customer payments accurately and efficiently using point-of-sale system.
- Trained new servers on restaurant procedures and best practices for service.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
Server
First Watch
Woodhaven, MI
12.2024 - 03.2025
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed customer payments accurately and efficiently using point-of-sale system.
- Monitored inventory levels and communicated needs to management team effectively.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Greeted guests and provided menus.
- Checked food before serving it to customers.
- Addressed complaints to kitchen staff and served replacement items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Dietary Assistant
Henry Ford Bi-County Hospital
Warren, Michigan
03.1999 - 07.2004
- Assisted dietician manager with various tasks as directed
- Data collection & entry of current in-house patients and special dietary needs or restrictions
- Performed calculations of portions and caloric intake for accurate patient meal planning
Education
High School -
St. Florian High School
Hamtramck, MISkills
- Menu knowledge
- POS operation
- Team collaboration
- Complaint resolution
- Staff training
- Problem solving
- Food safety
- Responsible beverage service
- Exceptional customer service
- Strong work ethic
- Food running
- Dining customer service
- Liquor, wine, and food service
- Suggestive selling
- Table bussing
- Positive and professional
Professional Skills Inventory
- Work daily with the following Henry Ford information technology systems; Care Plus Next Generation, Stentor & Ipacs imaging systems, IDX & Novious patient scheduling systems, and RIS medical record consolidation system
- Work daily with Microsoft Word, Excel, Outlook, Internet Explorer, and Adobe Acrobat Reader
- Completed annual training to include; sensitivity in the workplace, radiation and environmental safety, performance management, patient safety, diversity in the workplace, environmental emergency preparedness, developmentally appropriate care, and cultural competence
Timeline
Server
First Watch
12.2024 - 03.2025
Server
Bubba's 33
09.2022 - Current
Dietary Assistant
Henry Ford Bi-County Hospital
03.1999 - 07.2004
High School -
St. Florian High School