Angela Swihart
Bartow,FL
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Administrative Assistant
AdventHealth
Lake Wales, FL
09.2024 - Current
- Maintain badge/keys for vendors.
- Manages the CMMS Maintenance Management system to efficiently prioritize work orders submitted by hospital staff.
- Orders parts for maintenance technicians to ensure timely repairs and maintenance.
- Develops work order tasks and establishes the preventive maintenance (PM) schedule.
- Ability to maintain meticulous record keeping of documents for inspections.
- Excellent customer service skills to ensure customers are satisfied with maintenance requests are being attended to in a timely and efficient manner.
- Knowledge of Joint Commission or DNV inspection requirements.
- Provides administrative support to Leadership team and staff.
- Assists with and/or manages calendars.
- Manages and provides project oversight as requested.
- Greets visitors and assist them as needed.
- Answer incoming calls, routes to appropriate personnel, records messages and retrieves all voicemails.
- Opens and sorts all office mail. Routes outgoing mail. Acknowledges receipt of packages and special deliveries for office.
- Organizes meetings, orders meals and reserves location for meetings.
- Prepares meeting materials-revise and proofread for accuracy prior to distribution.
- Composes drafts for weekly agendas and other documents as requested. Composes and edits letters, memos, and other correspondence.
- Prepares all requisitions, PO’s and manages vouchers for incoming invoices, subscriptions, supply orders, vendor services, etc.
- Prepares expense reports. Tracks vendor payments, monitors check distribution and maintains detailed records.
- Creates PowerPoint presentations, spreadsheets as needed for various projects or events.
- Generate reports needed for the department business analysis and forwards to designated individuals.
- Initiates and coordinates vendor services to support Engineering Team members.
- Other duties as assigned to ensure the smooth operation of the department.
- Coordinated communication between departments, enhancing collaboration and information flow.
Store Maintenance & Office Coordinator
Badcock Home Furniture – Corporate Office
Mulberry, FL
02.2020 - 09.2024
- Schedule and manage preventative maintenance for our Corporate and Subleased locations (Spring & Fall hvac maintenance, air filters, pest control, floor cleaning, dock lever inspections, storm water management, lawn care)
- Receive calls/emails from our corporate managers and owners for our Franchise locations to resolve daily and/or emergency situations/tasks.
- Draft work orders, establish priority, and follow through until completed.
- Purchase materials online for our store needs (Lights/lamps, ballasts, and janitorial supplies for our retail locations)
- Schedule our team members weekly based off store needs.
- Track job costs.
- Solicit bids and select vendors for various corporate services.
- Generate proposals, recommendations, and Capital Asset appropriations request for Capital Expense funds.
- Maintain construction project files and track Capital Expenses
- Facilitate contract payments to general contractors and subcontractors.
- Provide our Real Estate department with a detailed account of all maintenance expenses for Badcock owned properties.
- Administrative support activities such as reporting, timekeeping, purchase card reconciliations and other office support functions.
- Draft correspondence to property managers to resolve all maintenance issues (roofing, plumbing, electrical, and hvac) for corporate and sub-leased franchise locations.
- Coordinate the accurate and timely processing of coding and processing invoices.
- Schedule and manage fire systems for all corporate locations and other subleased owned buildings (annual fire extinguisher, sprinkler, and backflow inspections)
- Oversee any fire related deficiencies and/or visits written up by local Fire Marshall
- Generate proposals, scope of work, and gather all documentation for Project Manager during Remodels/new store builds.
- Perform all other duties as assigned by management.
- Coordinated office operations to enhance efficiency and streamline communication across departments.
Credit Service Lead
Badcock Corp
Mulberry, FL
07.2017 - 02.2020
- Answer incoming calls from customers and dealers with questions or concerns about billing issues.
- Conducting interviews for potential new hires.
- Resolve customer concerns to the satisfaction of both customer and the corporation. Complaints received are in the form of telephone calls, letters, e-mails.
- Review of work orders to ensure proper response from Credit Services Assistants and address concerns as needed.
- Assist with call escalations from Credit Services Assistant’s when difficult resolutions cannot be corrected to the customers satisfaction.
- Respond to questions from customers, dealer and corporate stores concerning customer accounts.
- Receive and post customer payments. Process deposits for all checks received, as well as all trustee checks.
- Conduct one-on-one meetings monthly with Credit Service Assistants.
- Prepare and send written correspondence.
- Assist with management of daily administrative operations of the Billing Team.
- Monitor E-Oscar activities and assist with disputes as necessary. Research new laws pertaining to the credit bureaus.
- Perform special projects or tasks as assigned by supervisor.
- Chargebacks
- Received checks in the mail from customers and keyed into system.
- Process deposits through Wells Fargo
Credit & Collections Specialist
Badcock Corp
Mulberry, FL
06.2014 - 07.2017
- Answer incoming calls from customers and dealers with questions or concerns about billing issues.
- Updating Credit Reports through Equifax
- Audits
- Respond and complete Footprint work orders in a timely and courteous manner.
- General office duties include filing, phones, computers, fax, scan, copies, etc.
- Provide superior support to customers, retail stores, dealers and other company departments by providing requested information or workable solutions to customer account, billing, bankruptcy, credit granting and/or litigation matters in a timely and courteous manner.
- Evaluate, research, and validate requests for customer account adjustments. Make necessary and accurate adjustments to accounts in accordance with company and departmental policies.
- Post payments to customer accounts following established payment acceptance policy.
- Process litigation and repossession requests and communicate status to stores. Schedule repos.
- Process bankruptcy dismissals and discharges.
- Review and transfer or flag accounts as needed according to policy and procedure.
- Route Florida account managers to collect money.
Mail Room Clerk
Cogistics Inc.
Mulberry, FL
12.2005 - 06.2014
- File customer invoices
- Sorted mail and packages and delivered to the necessary departments and/or people.
- Prepare invoices to be scanned by removing staples, and separated by client, duplex and single-sided documents.
- Index each document by client, invoice number and location.
- Delete documents that are not legible and re-scan.
- Data Entry (Verify pro number with invoice to ensure information entered is correct, verify the invoice amount with the amount keyed to ensure amount entered is correct).
Billing Technician
Geico
Lakeland, FL
03.2002 - 11.2004
- Customer Service
- Answering telephone calls
- Data entry
- Typing correspondences to customers
- Processing payments
- Handling confidential information
- Filing
- Scanning
- Cross trained in mail room during down time.
Teacher's Aide
Redeemer Lutheran Christian Preschool
Bartow, FL
02.2000 - 02.2002
- Supervised a classroom of 3-year-olds.
- Assisted with learning activities.
- Interaction with parents while dropping off or picking up their children.
- Assisted other teachers with fieldtrips.
Education
High School Diploma -
Mulberry High School
Mulberry, FL01.2000
Skills
- Office Administration
- Preventative Maintenance Scheduling
- Customer Service
- Vendor Coordination & Procurement
- DNV Regulatory Compliance
- Expense Management
- CMMS Work Order Management (AIMS)
- Effective Communication
- Accurate Data Entry
- Microsoft Office (Excel, Work, Outlook, PowerPoint)
Certification
- Chop B (Certified Healthcare Operations Professional – Basic)
Timeline
Administrative Assistant
AdventHealth
09.2024 - Current
Store Maintenance & Office Coordinator
Badcock Home Furniture – Corporate Office
02.2020 - 09.2024
Credit Service Lead
Badcock Corp
07.2017 - 02.2020
Credit & Collections Specialist
Badcock Corp
06.2014 - 07.2017
Mail Room Clerk
Cogistics Inc.
12.2005 - 06.2014
Billing Technician
Geico
03.2002 - 11.2004
Teacher's Aide
Redeemer Lutheran Christian Preschool
02.2000 - 02.2002
High School Diploma -
Mulberry High School