Angela White II
Phoenix,United States
Summary
Process Associate seasoned in coordinating and implementing business process improvement projects while enhancing effectiveness and efficiency in support of business goals. Establishing process measurement systems and educating pickers and ICQA Associates to manage processes effectively. Experienced in identifying and coordinating process improvement initiatives. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced Staffing. and metrics proficiency and demonstrated skill managing and driving multiple projects with minimal supervision.
Overview
1
1
year of professional experience
Work History
Process Assistant
Amazon Fulfillment GYR1
Goodyear, AZ
12.2021 - Current
- Assisted with weekly project planning and Associate scheduling.
- Maintained working knowledge of latest industry techniques, methods and equipment.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Evaluated associates performance by analyzing and interpreting data and metrics.
- Developed and executed plans to monitor standard staffing over 90 associates. Improving work process adherence from 40% to 85% completion in full work day..
- Monitored customers for signs of security concerns and escalated issues to management.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Performed research to collect and record industry data.
Warehouse Picker/Problem Solver
Amazon Fulfillment Center GYR1
Goodyear, AZ
01.2021 - 12.2021
- Efficiently Used word document and excel to prepare various correspondence, reports, and other written material.
- Pulled over 350 orders per hour to quickly maintain demanding productivity goals.
- Trained over 25 employees on warehouse protocols and coached inquiries to help with job role adjustment.
- Inspected products before shipment to maintain best-in-class service quality and high standards of customer service.
- Increased efficiency and team productivity by promoting operational best practices.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
GED -
Phoenix Job Corps
Phoenix, AZ05.2021
GED -
Phoenix Job Corps Center
Phoenix, AZ05.2021
Skills
- Customer relations and communications
- First Aid/CPR
- Basic math
- Microsoft applications proficiency
- 39 WPM typing speed
- Strong Organizational Skills
- Document and File Management
- Multitasking and Time Management
- Verbal and Written Communication
- Meticulous Attention to Detail
Timeline
Process Assistant
Amazon Fulfillment GYR1
12.2021 - Current
Warehouse Picker/Problem Solver
Amazon Fulfillment Center GYR1
01.2021 - 12.2021
GED -
Phoenix Job Corps
GED -
Phoenix Job Corps Center