Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Angela Zhang

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Organized, dependable and successful at managing multiple priorities with a positive attitude. Trainable and committed to creating warm and inviting atmosphere.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Hostess

A1 Japan Steakhouse
08.2021 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.

Education

High School Diploma -

Jackson High School
7600 Fulton Dr
05.2025

College Credit Plus -

Stark State College
6200 Frank Ave NW
05.2025

Skills

  • Customer Service
  • Guest Complaint Resolution
  • Server Support
  • Dining Area Maintenance
  • Complaint Handling
  • Guest Engagement
  • Cash Handling
  • Cash Register Operation
  • Guest Inquiries

Certification

  • CPR Certified

Languages

Chinese (Mandarin)
Native or Bilingual

Timeline

Hostess

A1 Japan Steakhouse
08.2021 - Current

High School Diploma -

Jackson High School

College Credit Plus -

Stark State College

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Angela Zhang