Angel Diaz
Visalia,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Office Manager
Sierra Family Dentistry
08.2023 - Current
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained yearly collections at or above 97% in combination with a yearly production of $1.5million.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
Office Manager
Highland Dental Studio/MB2
10.2022 - 08.2023
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Conducted quarterly reviews for all staff. Focused on production numbers for hygienists and instructed them on how to raise their production per patient and per day.
- Consistently met production goal each month and achieved a 27.0% Revenue increase YTD and 31.8% Net Production increase YTD.
- Effectively managed our A/R and handled all claims/billing/patient statements to make sure collections were maintained at or above 98%.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Specialty Coordinator/Treatment Coordinator
Lancaster Dental Care Associates
01.2021 - 09.2022
- Maintained financial accuracy when handling revenue each day, month, and annual.
- Increased office revenue by 22% within first 6 months and maintained steady growth over following year.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Reviewed P&L's reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
Office Manager
Santa Clarita Valley Dental Care
07.2019 - 12.2020
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Established rapport and relationships with patients and external partners.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained 7 different doctor schedules, including: General, Periodontics, Endodontics, Oral Surgery, and Orthodontics. Assured that all providers reached monthly goals with revenue increase in Endodontics and Oral Surgery by 25% which helped exceed office goals.
Front Office Administrative Assistant
Pacheco-Medina Dental Corp.
06.2016 - 06.2019
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Assisted in back-office duties as needed; such as, sterilizing, chairside assisting, taking any needed x-rays.
Education
Bachelor of Science - Biology
University of California, Santa Barbara
Santa Barbara, CA06.2019
Skills
- Staff Management
- Budgeting
- Business administration
- Negotiation
- Sales and marketing
- Interpersonal Communication
References
Numerous references available upon request.
Timeline
Office Manager
Sierra Family Dentistry
08.2023 - Current
Office Manager
Highland Dental Studio/MB2
10.2022 - 08.2023
Specialty Coordinator/Treatment Coordinator
Lancaster Dental Care Associates
01.2021 - 09.2022
Office Manager
Santa Clarita Valley Dental Care
07.2019 - 12.2020
Front Office Administrative Assistant
Pacheco-Medina Dental Corp.
06.2016 - 06.2019
Bachelor of Science - Biology
University of California, Santa Barbara
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