Summary
Overview
Work History
Education
Skills
Timeline
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Angelic nicholas

Bellwood,IL

Summary

Proven to enhance guest experiences at The Sheridan at River Forest through exceptional customer service and effective problem-solving skills. Demonstrates a strong work ethic and adaptability, excelling in hospitality and guest services. Achieved notable guest satisfaction, fostering inclusivity and respect. Skilled in financial transactions and conflict resolution, ensuring seamless operations.

Overview

6
6
years of professional experience

Work History

Concierge

The Sheridan at River Forest
10.2023 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.

Concierge

The Sheridan at Oakbrook
04.2022 - 09.2023
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Server

The Sheridan at Oakbrook
04.2022 - 09.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Sale Associate

Psycho Bunny
11.2021 - 04.2022
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sale Associate

Forever 21
01.2019 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Associate of Arts - Early Childhood Education And Care

Western Illinois University
Macomb, IL
01.2027

Skills

Customer Service

Highly Adaptable

Strong Work Ethic

Effective problem solving

Guest Services

Telephone Etiquette

Hospitality

Timeline

Concierge

The Sheridan at River Forest
10.2023 - Current

Concierge

The Sheridan at Oakbrook
04.2022 - 09.2023

Server

The Sheridan at Oakbrook
04.2022 - 09.2023

Sale Associate

Psycho Bunny
11.2021 - 04.2022

Sale Associate

Forever 21
01.2019 - 03.2020

Associate of Arts - Early Childhood Education And Care

Western Illinois University

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