Angelica Solovyov
Rocklin,CA
Summary
To obtain a position in a public health care setting, to utilize my skills, proficiencies and experience.
Overview
5
5
years of professional experience
1
1
Certification
1
1
Language
Work History
Receptionist
Smile Time Family Dentistry
Citrus Heights, CA
03.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Identified issues, analyzed information and provided solutions to problems.
Student Ambassador
Sierra College Financial aid Office
Rocklin, CA
01.2019 - 12.2022
- Assist students and parents with financial aid requirements, completing the FAFSA application and obtaining tax documents
- Contact qualifying students about financial aid opportunities and be of service to all students who need assistance
- Answer phone calls and emails regarding student’s financial situations and their files
- Work in communication with different departments on campus to provide the students with the most possible success in their education
- Primary trainer of new employees
- Assist supervisors with completing time-sensitive special projects.
- Interacted with university and prospective students and parents during tours and student visit days, answering questions and providing insight.
Education
Bachelor of Science - Health Science
California State University - Sacramento
Sacramento, CA05.2023
Associate of Science - Biological Sciences
Sierra College
Rocklin, CA05.2021
Associate of Science - Allied Health
Sierra College
Rocklin, CA12.2020
Associate of Science - Social And Behavioral Sciences
Sierra College
Rocklin, CA12.2020
Associate of Science - Natural Sciences
Sierra College
Rocklin, CA12.2020
Skills
- Customer Support Needs Assessment
- Multi-Line Telephone Systems
- Managing Reception
- Workflow Assessments
- Mail Handling
- Verbal and Written Communication
- Dental Records
- HIPAA Guidelines
- Customer Experience
- Service Quality
- Publisher, PowerPoint, Outlook, Excel, OnBase, Banner, Adobe, Google Docs, Explorer, Microsoft Word, Simple coding
- Client Satisfaction
- Customer and Client Relations
- Time Management
- Organization and Efficiency
- Treatment Plans
Certification
Adult and Pediatric First Aid/CPR/AED - through May 2024
Languages
Russian
Native or Bilingual
Timeline
Receptionist
Smile Time Family Dentistry
03.2023 - Current
Student Ambassador
Sierra College Financial aid Office
01.2019 - 12.2022
Bachelor of Science - Health Science
California State University - Sacramento
Associate of Science - Biological Sciences
Sierra College
Associate of Science - Allied Health
Sierra College
Associate of Science - Social And Behavioral Sciences
Sierra College
Associate of Science - Natural Sciences
Sierra College