Summary
Overview
Work History
Education
Skills
Timeline
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Nykole Jordan

Nykole Jordan

Houston,TX

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

11
11
years of professional experience

Work History

Receptionist

Texas State Optical
11.2022 - 01.2023
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Detention Officer

Harris County Sheriff's Office
09.2021 - 04.2022
  • Wrote daily reports and maintained logs of inmate activities and behaviors.
  • Conducted physical searches of prisoners and premises in search of weapons and contraband.
  • Took custody of prisoners from arresting officers to begin processing into detention facility.
  • Regularly conducted security and sanitation checks.
  • Responded promptly to emergency situations and provided medical aid.
  • Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
  • Transported prisoners throughout facility and off-site to medical appointments and court appearances.
  • Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.

Sales Associate

Express
08.2019 - 05.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.

Sales Associate

Banana Republic
09.2017 - 07.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Support Worker

Bebe
12.2015 - 08.2017
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Developed and maintained relationships with customers to enhance customer satisfaction.

Hostess

Jimmy's Egg
09.2011 - 04.2015
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Accommodated special seating requests for guests to enhance satisfaction.

Education

Associate of Science - Criminal Justice

Houston Community College
1300 Holman St, Houston, Tx 77004
05.2025

High School Diploma -

Heights High School
5301 N Hillside St, Wichita, Ks 67219
03.2015

Skills

  • Clerical Support
  • Travel Planning
  • Staff Scheduling Procedures
  • Financial Records
  • Incoming Call Reception
  • Mail Handling
  • Customer Inquiries
  • Customer Support Needs Assessment

Timeline

Receptionist

Texas State Optical
11.2022 - 01.2023

Detention Officer

Harris County Sheriff's Office
09.2021 - 04.2022

Sales Associate

Express
08.2019 - 05.2020

Sales Associate

Banana Republic
09.2017 - 07.2019

Support Worker

Bebe
12.2015 - 08.2017

Hostess

Jimmy's Egg
09.2011 - 04.2015

Associate of Science - Criminal Justice

Houston Community College

High School Diploma -

Heights High School

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Nykole Jordan