Angelica Martí
Orlando,USA
Summary
Dedicated and resourceful professional with over 3 years of experience in property management and customer service. Skilled in overseeing day-to-day operations of residential properties, financial management, resident relations, and vendor coordination. Strong background in budgeting, rent collection, and compliance, with a proven ability to foster positive tenant experiences. Known for exceptional organizational skills, leadership, and a commitment to creating thriving communities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Property Manager
Self-Owned Rental Property
, Dominican Republic
01.2019 - Current
- Manage operations of a privately-owned rental property, including tenant relations, leasing, and community satisfaction.
- Oversee financial management: budget preparation, rent collection, expense tracking, and financial reporting.
- Coordinate with vendors and maintenance staff to ensure property upkeep and timely repairs.
- Market property, handle inquiries, and prepare lease agreements.
- Deliver top-tier customer service, maintaining high occupancy and positive tenant feedback.
Personal Trainer
EOS Fitness
Orlando, USA
01.2023 - Current
- Design personalized fitness programs, ensuring client satisfaction and retention.
- Manage client schedules, billing, and progress tracking.
- Deliver high-quality customer service and motivation to diverse clientele.
Lead Customer Service Agent
Alorica
Lake Mary, USA
10.2021 - Current
- Lead and train team members on service protocols, improving performance and compliance.
- Handle escalated issues with professionalism, ensuring high customer satisfaction.
- Support account management, billing, and complaint resolution.
Patient Representative
Sun River Health Care
Yonkers, USA
01.2018 - 01.2021
- Scheduled and coordinated appointments, ensuring smooth patient flow.
- Maintained compliance with HIPAA and safeguarded patient records.
- Provided front-line support and communication to patients and staff.
Front Desk Agent
Royal Regency Hotel
Yonkers, USA
01.2016 - 01.2018
- Managed guest check-ins, billing, and room assignments.
- Resolved guest concerns with efficiency and professionalism.
- Delivered exceptional hospitality to drive repeat business.
Education
GED -
Ocean County College
Toms River, NJSkills
- Property Management
- Tenant Relations
- Budgeting
- Rent Collection
- Financial Reporting
- Vendor Coordination
- Maintenance Coordination
- Yardi
- MRI
- Customer Service
- Conflict Resolution
- Leadership
- Staff Training
- Bilingual
Certification
- ISSA Certified Personal Trainer
- CPR Certified
- New York Life Insurance Agent/Broker
Timeline
Personal Trainer
EOS Fitness
01.2023 - Current
Lead Customer Service Agent
Alorica
10.2021 - Current
Property Manager
Self-Owned Rental Property
01.2019 - Current
Patient Representative
Sun River Health Care
01.2018 - 01.2021
Front Desk Agent
Royal Regency Hotel
01.2016 - 01.2018
GED -
Ocean County College