Angelica Ramirez
Kenner
Summary
Approachable hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
2
2
years of professional experience
Work History
Hostess
Darden Restaurants, Olive Garden
02.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Backed up servers by checking on tables and retrieving items for guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
No Degree - Psychology
University of New Orleans
New Orleans, LA08-2026
High School Diploma -
Archbishop Chapelle High School
Metairie, LA05-2022
Skills
- Guest complaint resolution
- Dining area maintenance
- Performance improvement
- Impression management
- Service prioritization
- Seating coordination
- Dining room management
- Phone etiquette
- Detail-oriented
- Positive and professional
- Customer service
- Hospitality and accommodation
- Effective multitasking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Avid Reader
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Learning new cooking techniques and expanding my culinary skills
- Crafting and DIY Projects
Timeline
Hostess
Darden Restaurants, Olive Garden
02.2023 - Current
No Degree - Psychology
University of New Orleans
High School Diploma -
Archbishop Chapelle High School
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