Summary
Overview
Work History
Education
Skills
Timeline
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ANGELICA RUIZ

Phoenix,AZ

Summary

Customer-focused professional with over 5 years in front desk operations, retail sales, and hospitality. Expertise in appointment scheduling, cash handling, and delivering exceptional guest experiences. Capable of multitasking in fast-paced environments while ensuring organization and professionalism.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work History

Server

COLD BEERS & CHEESEBURGERS
04.2023 - Current
  • Provide exceptional guest service in a fast-paced, high-volume environment.
  • Build positive relationships with guests and ensure customer satisfaction.
  • Process payments accurately and handle cash transactions.
  • Resolve guest concerns professionally and efficiently.
  • Maintain organization and cleanliness while managing multiple responsibilities.

Front Desk Receptionist

AMAZING LASH STUDIO
12.2021 - 02.2023
  • Welcomed clients and created a positive first impression.
  • Scheduled appointments and managed daily booking calendars.
  • Answered incoming calls and assisted clients with questions and service information.
  • Processed payments and maintained accurate client records.
  • Assisted with service and product recommendations.
  • Supported overall studio operations while ensuring an exceptional guest experience.

Receptionist / Retail Associate

UNITED BEAUTY SUPPLY
01.2020 - 10.2021
  • Assisted customers with beauty product recommendations and purchases.
  • Processed sales transactions and maintained accurate cash handling procedures.
  • Answered phones and assisted customers with inquiries.
  • Maintained inventory and stocked merchandise.
  • Provided front desk support and greeted customers upon arrival.
  • Maintained a clean, organized, and welcoming store environment.

Shift Leader

McDONALD’S
01.2018 - 01.2020
  • Opened and prepared the restaurant for daily operations.
  • Supervised team members, delegating responsibilities to streamline operations.
  • Supervised team members and delegated responsibilities.
  • Trained and supported new employees, fostering a collaborative work environment.
  • Ensured excellent customer service and operational efficiency, enhancing customer satisfaction.
  • Managed cash drawers and deposits.

Education

High School Diploma -

Primavera
Phoenix, AZ
08.2016 - 05.2021

Skills

  • Order Management
  • Table Management
  • Menu Knowledge
  • Order Entry
  • Product Recommendations
  • Bill Processing
  • Guest Communication
  • Customer Service
  • Client Relations
  • Shift Coordination
  • Team Collaboration
  • Time Management
  • Conflict Resolution
  • Customer Assistance

Timeline

Server

COLD BEERS & CHEESEBURGERS
04.2023 - Current

Front Desk Receptionist

AMAZING LASH STUDIO
12.2021 - 02.2023

Receptionist / Retail Associate

UNITED BEAUTY SUPPLY
01.2020 - 10.2021

Shift Leader

McDONALD’S
01.2018 - 01.2020

High School Diploma -

Primavera
08.2016 - 05.2021
ANGELICA RUIZ