Summary

Overview

Work History

Education

Skills

Vietnamese

Timeline

Angelina Dao

Student

Elgin,IL

Summary

Knowledgeable and dedicated customer service professional with extensive experience customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2

2

years of professional experience

2

2

years of post-secondary education

1

1

Language

Work History

Customer Service Associate

Five Star Nails

Wheeling, IL

01.2021 - Current

Developed and actualized customer service initiatives to decrease wait times.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Informed customers about special promotions and provided detailed information for various products.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Responded to customer calls and emails to answer questions about products and services.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Increased efficiency and team productivity by promoting operational best practices.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

Elk Grove High School

Elk Grove Village, IL

08.2020 - Current

Skills

Stocking and replenishing

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Vietnamese

Speak and Understand

Timeline

Customer Service Associate

Five Star Nails

01.2021 - Current

High School Diploma -

Elk Grove High School

08.2020 - Current