Summary
Overview
Work History
Education
Skills
Timeline
Server

Angelina Santoro

Topeka,KS

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.


Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

9
9
years of professional experience

Work History

Server

IHOP
Topeka, Kansas
01.2022 - Current
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Increased sales significantly by upselling higher-end products to customers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Kept register accurate through correct billing, payment processing and cash management practices.

Teacher

NYC Department Of Education
Queens, NY
05.2009 - 06.2012
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Planned and implemented integrated lessons to meet national standards.
  • Devised and implemented strategies to create and maintain cohesive school community within virtual classroom setting.
  • Fostered team collaboration between students through group projects.
  • Held conferences with parents to address questions, discuss academic progress and encourage learning goals.

Karaoke DJ

Self-employeed
Queens, NY
02.2007 - 06.2012
  • Used controllers and mixers to mix and sample music.
  • Arranged libraries and playlists of music in advance of live events.
  • Adjusted music plans based on crowd preferences and mood.
  • Maintained high volume of bookings by advertising through traditional, digital and social media channels.
  • Worked with clients to determine requirements for each party or event.
  • Entertained guests with music matching desired genres and tempo.

Education

Bachelor of Science - Early Childhood Education

Boricua College
New York, NY
05.2009

Skills

  • Specials Promotion and Upselling
  • PPE Guideline Compliance
  • Cool Under Pressure
  • Customer Service and Rapport
  • Special Requests and Substitutions
  • Team Player

Timeline

Server

IHOP
01.2022 - Current

Teacher

NYC Department Of Education
05.2009 - 06.2012

Karaoke DJ

Self-employeed
02.2007 - 06.2012

Bachelor of Science - Early Childhood Education

Boricua College

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Angelina Santoro