Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Awards
Timeline
Generic

Angeline Hatten

Woodland,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Caregiver

Wecare4yolo
12.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.

Office Manager / Sales

Davis Home Trends
06.2020 - 10.2023
  • Resolved customer complaints in professional and timely manner.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored service staff performance and provided feedback for improvement.
  • Monitored inventory levels and placed orders to replenish stock.
  • Maintained records of service transactions and customer feedback for future reference.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Developed department processes and procedures to boost customer satisfaction.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.

Store Manager

All Clear Pool & Spa
08.2019 - 06.2020
  • Customer service, cash handling, full opening and closing proceedings, answering phones with etiquette, water chemistry analysis, scheduling, all managerial tasks
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.

Retail Associate II - Water Care Expert - Inventory Hub Specialist

Perfection pools and spas
10.2016 - 07.2019
  • Customer service, sales, cashiering, answering phones with etiquette, water chemistry analysis, placing and receiving daily inventory and parts orders, pricing, parts expert, strong vendor communication, warehouse organization & cleaning, spa sales, Marquis, Caldera & Sundance brands, Doughboy pool sales

Care Provider

IHSS adult services program
07.2016 - 10.2016

Bank Teller

Citibank
01.2011 - 01.2014

Education

Certificate of banking and finance -

Regional Occupation Program
Chico, CA
06.2000

Skills

  • Customer Service Skills
  • Retail
  • Cash Handling
  • Telephone Etiquette
  • Conflict Resolution
  • Computer Literate
  • Sales
  • Microsoft Word
  • Excel
  • Inventory
  • Management
  • Payroll
  • Merchandising
  • POS
  • QuickBooks
  • Profit & Loss
  • Multiple Priorities Management
  • Service Quality Management
  • Workplace Safety
  • Estimating and Quoting
  • Staff Supervision
  • Goal Setting
  • Employee Training and Development
  • Shift Scheduling
  • Budget Control
  • Revenue Generation
  • Crew Leadership
  • Reliable and Responsible
  • Trustworthy and Honest
  • Outgoing and Energetic
  • Critical Thinking
  • Upselling
  • Positive Attitude

Certification

  • Forklift Certified
  • Big green egg Eggspert certified
  • Salt water pool care expert certificate
  • Spa water care certificate
  • 100 - Water care specialist certificate
  • 200 - Water care professional certificate
  • 300 - Water care expert certificate

Additional Information

  • Safety committee chairperson
  • Proficient in RB Controls
  • Proficient in Quickbooks Point of Sale 18.0
  • Quickbooks financial premier contractors edition 2018
  • Biolabs Bioguard H2Know Pool School Class
  • Proficient in Taylor and OTO reagent hand testing
  • Proficient in biolabs Alex water testing smart lab 2.0

Awards

Managers choice award - Outstanding customer service Department award- Outstanding sales associate

Timeline

Caregiver

Wecare4yolo
12.2023 - Current

Office Manager / Sales

Davis Home Trends
06.2020 - 10.2023

Store Manager

All Clear Pool & Spa
08.2019 - 06.2020

Retail Associate II - Water Care Expert - Inventory Hub Specialist

Perfection pools and spas
10.2016 - 07.2019

Care Provider

IHSS adult services program
07.2016 - 10.2016

Bank Teller

Citibank
01.2011 - 01.2014

Certificate of banking and finance -

Regional Occupation Program

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Angeline Hatten