Angelique Brown
Janesville,WI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Blain's Farm And Fleet
06.2022 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Performed cash, card and check transactions to complete customer purchases.
- Referred to price sheets and special sale bulletins to enter price changes.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Lifted up to 45 pounds at once and used forklift to move heavier loads.
Sales Floor Associate
Walmart
12.2020 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Communication with customers professionally and proactively to provide product information and advice.
Education
Bachelor of Music Education - Music Education: Instrumental Emphasis
University of Wisconsin - Whitewater
Whitewater, WI05.2027
High School Diploma -
Joseph A. Craig High School
Janesville, WI06.2023
Skills
- Customer Complaint Resolution
- Customer Service
- Guest Services
- Drawer Management
- Payment Collection
- Cash Handling
- Merchandise Restocking
- Cash Management
- Customer Satisfaction
- POS System Operation
- Refund Handling
- Time management
- Empathy and understanding
- Patience and composure
Languages
Chinese (Mandarin)
Limited Working
Timeline
Customer Service Cashier
Blain's Farm And Fleet
06.2022 - Current
Sales Floor Associate
Walmart
12.2020 - 06.2022
Bachelor of Music Education - Music Education: Instrumental Emphasis
University of Wisconsin - Whitewater
High School Diploma -
Joseph A. Craig High School