Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Angelique Brown

Janesville,WI

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Customer Service Cashier

Blain's Farm And Fleet
06.2022 - Current
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Redeemed coupons to discount purchases.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Performed cash, card and check transactions to complete customer purchases.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Lifted up to 45 pounds at once and used forklift to move heavier loads.

Sales Floor Associate

Walmart
12.2020 - 06.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Communication with customers professionally and proactively to provide product information and advice.

Education

Bachelor of Music Education - Music Education: Instrumental Emphasis

University of Wisconsin - Whitewater
Whitewater, WI
05.2027

High School Diploma -

Joseph A. Craig High School
Janesville, WI
06.2023

Skills

  • Customer Complaint Resolution
  • Customer Service
  • Guest Services
  • Drawer Management
  • Payment Collection
  • Cash Handling
  • Merchandise Restocking
  • Cash Management
  • Customer Satisfaction
  • POS System Operation
  • Refund Handling
  • Time management
  • Empathy and understanding
  • Patience and composure

Languages

Chinese (Mandarin)
Limited Working

Timeline

Customer Service Cashier

Blain's Farm And Fleet
06.2022 - Current

Sales Floor Associate

Walmart
12.2020 - 06.2022

Bachelor of Music Education - Music Education: Instrumental Emphasis

University of Wisconsin - Whitewater

High School Diploma -

Joseph A. Craig High School

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Angelique Brown