Angelique Izquierdo
COLORADOSPRINGS,CO
Summary
Successful in customer service with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases and tools. Strong leader committed to motivating team members to deliver better results.
Overview
6
6
years of professional experience
Work History
Office Manager
Ink & Cotton
Valdosta, GA
10.2024 - 12.2025
- Handled daily correspondence with customers via email for ongoing and new orders.
- Handled payment processing such as billing, deposits, and operated the in-store POS system.
- Tailored/built quotes based on individual customer needs for an upcoming order.
- Managed garment stock & print/embroidery orders to ensure correct supplies were available for upcoming deadlines.
- Daily polished communication via walk-in customers, over the phone, or through email ensuring questions and needs were met often multi-tasking these responsibilities at once.
- Maintained & followed up with office wide calendars for customer in-hand dates.
- Engaged directly with third-party vendors for purchasing and order fulfillment.
Embroidery Technician
Ink & Cotton
Valdosta, GA
02.2023 - 10.2024
- Trained to operate more than one embroidery machine at a time. Effectively multi-tasked with machines, walk-in customers, and regular phone calls to ensure orders were met by required in-hand dates for: local private schools, local businesses, and the Valdosta State University.
- Verified daily inventory and shipments to ensure product delivery met specified quantity, size, color, and brand.
- Mac computer proficiency & necessary attention to detail when inputting specific order requests, needed supplies, or customer information to ensure embroidery orders are successful & accurate.
- Maintained embroidery department operations independently by managing processing times, completing orders according to specifications, recording customer information and order details, and ensuring adherence to deadlines.
- Programmed embroidery machines for precise stitch patterns and consistent production quality.
- Interpreted digitized files and adjusted thread tension, speed, and density for optimal results.
- Inspected finished garments for alignment, cleanliness, and embroidery accuracy before release.
Assistant Manager
Red Owl Coffee Company
Lake Park, GA
07.2021 - 02.2022
- Verified inventory and restock of shipment orders up to or over a thousand dollars in product and needed merchandise.
- Effective cash management with a POS system as well as cash drawers ensuring proper amounts are held throughout the store during a working day.
- Led baristas on shift by clearly defining daily roles, tasks, and responsibilities while maintaining high customer service standards.
- Resolved unforeseen issues when unforeseen issues arose on shift.
- Managed overall store operations by diligently following checklists, maintaining stock levels, and ensuring compliance with FDA cleanliness standards.
- Supervised daily café operations, ensuring consistent service standards and workflow coordination.
- Trained team members on POS procedures, customer service expectations, and beverage preparation.
- Managed scheduling, shift coverage, and task assignments to maintain smooth store operations.
E-3 Airman
U.S Air Force
Moody AFB, GA
12.2019 - 01.2021
- Managed on-site evaluations of customer feedback to identify areas for operational improvement.
- Maintained high personal grooming standards and uniform presentation according to military service regulation.
- Led and directed food operations on Moody AFB in Valdosta GA, ensuring more than six hundred Airmen were served daily.
- Executed effective time management strategies to optimize workflow during meal preparation. and multitasking skills were vital to ensure mass production meal prep and its execution in a timely manner were accomplished for set dining schedules/agendas.
- Maintained composure under pressure in both deployed and stateside environments., work quality, and professionalism while under high stress in deployed and stateside working environments.
- Gained knowledge in planning processes and a lead for various projects for my section's moral assignments. The main tasks being for Airmen to maintain positive experiences in our facilities
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
No Degree - English, BA
University Colorado Colorado Springs
Colorado Springs06-2029
College Credits - Hospitality in Administraition And Management
Community College in USAF
Fort Lee, VASkills
- Operations management
- Administrative support
- Customer service
- Attention to detail
- Time management
- Inventory management
- Problem-solving
- Clear oral/written communication
- Facility management
- Bilingual communication
Timeline
Office Manager
Ink & Cotton
10.2024 - 12.2025
Embroidery Technician
Ink & Cotton
02.2023 - 10.2024
Assistant Manager
Red Owl Coffee Company
07.2021 - 02.2022
E-3 Airman
U.S Air Force
12.2019 - 01.2021
No Degree - English, BA
University Colorado Colorado Springs
College Credits - Hospitality in Administraition And Management
Community College in USAF