Summary
Overview
Work History
Education
Skills
Timeline
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Angelique Moore

Poughkeepsie,NY

Summary

Dynamic professional with a proven track record at Home Depot, excelling in customer service and problem resolution. Spearheaded training initiatives that enhanced team performance and improved service delivery. Skilled in inventory management and workplace safety, consistently optimizing operations to elevate customer experiences and drive efficiency.

Overview

7
7
years of professional experience

Work History

Department Supervisor

Home Depot
3470 North Rd
09.2018 - Current
  • Supervised daily operations, ensuring efficient workflow and staff productivity.
  • Led training programs for new hires, enhancing team performance and knowledge retention.
  • Implemented inventory management processes, reducing stock discrepancies and optimizing replenishment cycles.
  • Developed scheduling systems to maximize labor efficiency during peak hours.

CXM- Customer Experience Manger ( Key Holder )

Home Depot
Poughkeepsie, NY
09.2018 - Current
  • Led customer experience initiatives, enhancing service delivery across multiple store locations.
  • Developed training programs to elevate staff performance and customer interaction quality.
  • Analyzed customer feedback data to identify areas for improvement in service offerings.
  • Collaborated with cross-functional teams to implement process improvements and increase operational efficiency.

Receptionist Administrator

Florence Manor
24 West Cottage
05.2019 - 06.2020
  • Managed front desk operations, ensuring efficient visitor check-in and communication.
  • Coordinated scheduling for appointments, optimizing staff availability and client needs.
  • Maintained accurate records using electronic filing systems for client information.
  • Assisted in training new administrative staff on office protocols and procedures.

Education

High School Diploma -

Hostos Community College
Bronx, NY

Skills

  • Customer service
  • Workplace safety
  • Problem resolution
  • Problem-solving

Timeline

Receptionist Administrator

Florence Manor
05.2019 - 06.2020

Department Supervisor

Home Depot
09.2018 - Current

CXM- Customer Experience Manger ( Key Holder )

Home Depot
09.2018 - Current

High School Diploma -

Hostos Community College
Angelique Moore