Angelique Ramos
Sephora
Tampa,Florida
7
years of professional experience
Dynamic retail management professional with a proven track record of enhancing operational efficiency and driving team success. Expertise in optimizing store performance through strategic planning and fostering a collaborative team environment. Demonstrated strengths in inventory management, exceptional customer service, and comprehensive staff training. Highly adaptable to evolving market conditions, consistently delivering on business objectives and elevating overall performance.
Work History
Assistant Store Manager
3 Years 3 Months- Monitored and evaluated customer interactions to uphold high-quality service delivery.
- Champions performance excellence in KPIs for a high-volume $18 million location
- Executes proper scheduling to demand of business needs for 45+ employees, operational needs, and career developmental needs of the entire team
- Coordinates district onboarding activities for hiring, assisting multiple locations with interview procedures to streamline recruitment.
- Orchestrated a significant in-store event at Sephora Tampa Gulf, managing sales and service operations for the 'Tampa Girls Who Walk' walking club, featuring over 200 women, 10 brand representatives, and 5 local businesses
- Developed visual merchandising plans to enhance product visibility and streamline inventory management.
Interim Store Manager
2 Months- Monitored and evaluated customer interactions to uphold high-quality service delivery.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility
- Executes proper scheduling to demand of business needs for 25+ employees, operational needs, and career developmental needs of the entire team
- Fostered a positive store culture, promoting teamwork and employee development initiatives
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
Operations Leader
1 Year 1 Month- Monitored and evaluated customer interactions to uphold high-quality service delivery.
- Led operations team of 5+ employees in implementing and executing standardized processes and procedures to enhance overall performance.
- Developed and executed comprehensive strategies to enhance operational efficiency for retrofits, overhauls, and updates of story sets.
- Implemented comprehensive training programs for operations teams, ensuring alignment with district leadership goals and objectives.
- Cultivated a motivating environment among team members to drive performance excellence.
- Implemented strategies for effective inventory control, successfully meeting annual shrink objectives.
Associate Lead With Keys
2 Years 11 Months- Analyzed daily sales data and developed strategic action plans to exceed store sales targets.
- Cultivated business growth by delivering exceptional customer service experiences.
- Trained and developed a team of 10+ associates to deliver outstanding customer service while consistently achieving company performance metrics.
- Facilitated store deposits and change order management to uphold financial integrity.
- Oversaw inventory management by stocking shelves, rotating stock, and removing damaged or outdated products.
- Managed coordination of current updates and floor sets, ensuring alignment with brand standards and promotional strategies.
Shipment Receiving and Processing
6 Months- Assisted with weekly floor sets to optimize product placement
- Processed shipments to ensure timely availability of merchandise
- Processed testers and damages to maintain inventory accuracy
- Assisted in weekly floor sets
Skills
Retail operations
Inventory Coordination
Strategic planning
Team Management
Coaching and development
Customer experience
Customer service
References
References available upon request.
Timeline
Interim Store Manager
Sephora
09.2024 - 11.2024Read More
Assistant Store Manager
Sephora
05.2023 - CurrentRead More
Operations Leader
Sephora
11.2021 - 12.2022Read More
Shipment Receiving and Processing
Victoria Secret
10.2020 - 04.2021Read More
Associate Lead With Keys
Petsmart
11.2019 - 10.2022Read More