Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angello dimonte

Aurora,Illinois

Summary

Results-driven General Manager with expertise in inventory management, staff training, and enhancing operational efficiency. Proven track record in customer service excellence and financial performance improvement.

Overview

1
1
Certification
9
9
years of professional experience

Work History

General Manager

TeaPho
Homer Glen, Illinois
12.2024 - Current
  • Managed daily operations for a busy restaurant environment.
  • Trained staff on customer service techniques and product knowledge to enhance guest experience.
  • Developed and implemented standard operating procedures for consistent service quality.
  • Developed staff schedules to optimize coverage and align with peak service periods.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Oversaw inventory management and supply ordering processes.
  • Resolved customer complaints and ensured satisfaction through effective communication.
  • Coordinated marketing efforts to effectively promote seasonal selections and drive customer engagement.

Supervisor

City Gate Grille
Naperville, Illinois
04.2023 - 11.2024
  • Supervised over 20 employees in daily operations, ensuring efficient workflow and team cohesion.
  • Recruited, hired, trained, mentored, coached, and evaluated staff.
  • Maintained accurate records of employee performance and attendance to support management decisions.
  • Coordinated workflow processes between departments to enhance collaboration and efficiency.
  • Regularly oversaw banquet operations, providing service to parties in excess of 200 guests
  • Independently maintained a Liquor inventory in excess of 350 different SKUs

Assistant Manager

Pho Thien
Naperville, Illinois
01.2018 - 03.2023

Education

Associate of Science - Electrical Engineering

College of DuPage
Glen Ellyn, IL
05-2019

Skills

  • Staff training
  • Standard operating procedures
  • Customer service
  • Operational efficiency
  • Banquet operations
  • Financial performance
  • Inventory management
  • Point of Sale Management through Oracle MICROS and Toast
  • Scheduling and Payroll through Paycor
  • Excel Spreadsheeting

Certification

  • ServSafe Food Manager
  • ServSafe Allergens
  • ServSafe Food Handler
  • Naperville Illinois BASSET

Timeline

General Manager

TeaPho
12.2024 - Current

Supervisor

City Gate Grille
04.2023 - 11.2024

Assistant Manager

Pho Thien
01.2018 - 03.2023

Associate of Science - Electrical Engineering

College of DuPage
Angello dimonte