Results-driven General Manager with expertise in inventory management, staff training, and enhancing operational efficiency. Proven track record in customer service excellence and financial performance improvement.
Overview
1
1
Certification
9
9
years of professional experience
Work History
General Manager
TeaPho
Homer Glen, Illinois
12.2024 - Current
Managed daily operations for a busy restaurant environment.
Trained staff on customer service techniques and product knowledge to enhance guest experience.
Developed and implemented standard operating procedures for consistent service quality.
Developed staff schedules to optimize coverage and align with peak service periods.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Oversaw inventory management and supply ordering processes.
Resolved customer complaints and ensured satisfaction through effective communication.
Coordinated marketing efforts to effectively promote seasonal selections and drive customer engagement.
Supervisor
City Gate Grille
Naperville, Illinois
04.2023 - 11.2024
Supervised over 20 employees in daily operations, ensuring efficient workflow and team cohesion.
Recruited, hired, trained, mentored, coached, and evaluated staff.
Maintained accurate records of employee performance and attendance to support management decisions.
Coordinated workflow processes between departments to enhance collaboration and efficiency.
Regularly oversaw banquet operations, providing service to parties in excess of 200 guests
Independently maintained a Liquor inventory in excess of 350 different SKUs
Assistant Manager
Pho Thien
Naperville, Illinois
01.2018 - 03.2023
Education
Associate of Science - Electrical Engineering
College of DuPage
Glen Ellyn, IL
05-2019
Skills
Staff training
Standard operating procedures
Customer service
Operational efficiency
Banquet operations
Financial performance
Inventory management
Point of Sale Management through Oracle MICROS and Toast