Veronica Valentin
Summerville,SC
Summary
Dedicated medical professional with a strong track record in streamlining registration processes and enhancing patient satisfaction. Proven ability to manage patient flow and train staff, fostering effective communication and operational efficiency.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Roper St. Francis Healthcare
Summerville, SC
10.2023 - 09.2025
- Streamlined patient registration process, ensuring accurate and timely collection of demographic and insurance information to enhance patient experience
- Coordinated patient flow through registration process, effectively managing waiting areas to minimize wait times
- Fostered strong relationships with patients through effective communication and empathetic interactions, contributing to patient satisfaction
- Trained new staff members on registration procedures, software systems, and customer service protocols
- Utilized problem-solving skills when addressing complex patient inquiries or concerns
- Maintained confidentiality of patient information in compliance with HIPAA regulations
- Participated in team meetings to discuss operational challenges, share best practices, and implement process improvements
- Worked closely with clinical staff to ensure seamless coordination between front desk operations and patient care activities
Customer Service Supervisor
Unifi Aviation LLC.
Charleston, SC
04.2023 - 02.2024
- Established rapport with customers and team members, fostering a collaborative work environment.
- Assisted staff in resolving complex customer issues, leading to effective and targeted solutions.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Trained staff on new systems, enhancing technology usage to improve customer satisfaction.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
- Inspected airfield conditions to verify compliance with federal regulatory requirements.
- Implemented airfield safety procedures to support safe operating environments for personnel and aircraft.
- Communicated with flight operations teams to coordinate cargo management and smooth flow of goods between hubs.
Business Owner
Healing Touch Health Spa LLC.
Akron, PA
02.2018 - 03.2023
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Operated a health spa and managed a team of massage therapists, estheticians, and makeup artists.
- Developed and executed targeted marketing and advertising strategies, enhancing revenue potential and fostering strategic growth.
- Negotiated with suppliers to secure optimal pricing, effectively reducing costs and maximizing profitability.
- Set pricing structures according to market analytics and emerging trends.
- Maintained accurate records for production, inventory, income, and expenses to support financial oversight.
- Maintained meticulous records to document client information.
- Recruited, trained and monitored performance for 6 employees.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Patient Access Specialist
WellSpan Medical Group
Ephrata, PA
12.2020 - 12.2021
- Contacted insurance carriers to verify coverage, co-pays and deductible information for patients.
- Clarified financial obligations to patients and secured fees at time of service.
- Registered patients and scheduled appointments.
- Addressed patient concerns and inquiries, ensuring clear communication and resolution.
- Applied HIPAA privacy and security regulations while handling patient information.
- Facilitated referrals and organized medical records for timely patient access.
- Responded to incoming department phone calls and directed callers to appropriate team members.
- Provided hands-on training and coaching for junior staff on office policies and regulations.
Education
LMT Certificate - Massage Therapy
Carolina School Of Bodywork
North Charleston, SC04-2026
Esthetics - Certificate
Florida College of Natural Health
Maitland, FL05-2015
Nursing Assistant - Certificate
Harrisburg Area Community College
Harrisburg, PA04-2012
High School Diploma - Lancaster, PA
John Piersol McCaskey High School
Lancaster, PA05-1999
Timeline
Patient Access Representative
Roper St. Francis Healthcare
10.2023 - 09.2025
Customer Service Supervisor
Unifi Aviation LLC.
04.2023 - 02.2024
Patient Access Specialist
WellSpan Medical Group
12.2020 - 12.2021
Business Owner
Healing Touch Health Spa LLC.
02.2018 - 03.2023
LMT Certificate - Massage Therapy
Carolina School Of Bodywork
Esthetics - Certificate
Florida College of Natural Health
Nursing Assistant - Certificate
Harrisburg Area Community College
High School Diploma - Lancaster, PA
John Piersol McCaskey High School