Angie Ditcharo
Lafitte,LA
Summary
Detail-oriented professional with extensive experience in appointment scheduling and patient communication. Proven track record in enhancing operational efficiency and streamlining processes to improve customer relationship management.
Overview
19
19
years of professional experience
Work History
Scheduler
Metropolitan Gastroenterology
New Orleans, Louisiana
12.2014 - 08.2020
- Scheduled and confirmed appointments to optimize daily operations.
- Handled incoming calls and directed callers to appropriate department or employee.
- Supported organizational efficiency by filing, entering data, and answering phones.
- Maintained front desk operations to ensure a welcoming first impression.
- Coordinated communication between patients and healthcare professionals to facilitate appointment scheduling.
Beverage Supervisor
Boomtown Casino & Hotel New Orleans
Harvey, LA
04.2013 - 11.2014
- Supervised beverage staff to ensure efficient service and compliance with standards.
- Managed inventory levels and ordered supplies to maintain stock for operations.
- Developed schedules to optimize staff coverage during peak service hours.
- Resolved customer inquiries and complaints regarding beverage services promptly.
- Resolved customer complaints promptly and professionally.
- Maintained inventory of liquor, beer, wine, mixers, glassware, ice, garnishes and other supplies needed for the bar area.
- Created weekly schedules for bar staff and communicated any changes or updates to team members.
Restaurant Supervisor
Boomtown Casino & Hotel New Orleans
Harvey, Louisiana
12.2009 - 04.2013
- Supervised daily restaurant operations to ensure efficient service delivery.
- Trained and mentored staff on menu knowledge and customer service standards.
- Managed inventory levels for food and beverage supplies, reducing waste and ensuring availability.
- Coordinated staff schedules to enhance coverage during peak hours, improving service efficiency.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Collaborated with kitchen staff to streamline food preparation processes.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
Beverage Server
Boomtown Casino & Hotel New Orleans
Harvey, Louisiana
08.2004 - 12.2009
- Delivered prompt beverage service to guests throughout the casino floor.
- Ensured cleanliness and organization of bar and service areas to enhance guest experience.
- Provided personalized drink selections and menu recommendations to enhance guest satisfaction.
- Greeted customers and provided friendly service.
- Prepared and served hot and alcoholic beverages and soft drinks to guests.
- Performed cash register transactions accurately and efficiently.
- Stocked bar with beer, wine, liquor, and other beverage items.
- Coordinated opening and closing duties, including setting up and breaking down bar area to streamline operations.
Clerk in Records
JPSO
Gretna, Louisiana
07.2003 - 04.2004
- Answered phones courteously, delivering exceptional customer service to enhance caller experience.
- Verified accuracy of all paperwork prior to submission for processing.
- Supported office clerical functions using word processing and other software, email and office machines.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Processed paperwork for prisoner releases, ensuring adherence to compliance procedures and minimizing errors.
cashier
Boomtown Casino & Hotel New Orleans
Harvey, Louisiana
07.2001 - 03.2003
- Processed customer transactions quickly and accurately at Boomtown Casino & Hotel.
- Oversaw cash register operations, ensuring accurate processing of cash and credit transactions.
- Accepted cash and credit card payments, issued receipts and provided change.
- Balanced daily transactions using computerized point-of-sale system, ensuring accurate financial reporting.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Trained new cashiers on procedures and best practices, enhancing service delivery efficiency.
- Assisted customers with inquiries about services and promotions at the casino.
Education
GED -
Fisher High School
Lafitte, LA12-1994
Skills
- Appointment scheduling
- Calendar management
- Patient communication
- Medical billing
- Data entry
- Resource allocation
- Customer relationship management
Timeline
Scheduler
Metropolitan Gastroenterology
12.2014 - 08.2020
Beverage Supervisor
Boomtown Casino & Hotel New Orleans
04.2013 - 11.2014
Restaurant Supervisor
Boomtown Casino & Hotel New Orleans
12.2009 - 04.2013
Beverage Server
Boomtown Casino & Hotel New Orleans
08.2004 - 12.2009
Clerk in Records
JPSO
07.2003 - 04.2004
cashier
Boomtown Casino & Hotel New Orleans
07.2001 - 03.2003
GED -
Fisher High School