Angie Johnson
WHSmith
14730 Prairie Clover ,TX
17
years of professional experience
Store Manager leading daily retail operations across inventory control, cash handling, and team supervision. Builds and coaches 6+ employees per month, resolves customer issues, and keeps floor execution aligned with sales and merchandising goals. Recognized for creating an organized store environment that supports customer service and operational consistency.
Work History
Store Manager
7 Years 5 Months- Support 5 customer interactions weekly while resolving questions and directing shoppers to products.
- Manage daily store operations, including opening, closing, and floor readiness for customers.
- Maintain organized merchandise displays and stocked shelves to support product visibility and access.
- Handle cash register transactions accurately and keep cash management procedures consistent.
- Support team members by reinforcing store goals, service standards, and daily priorities.
- Train new employees on policies, procedures, and expected customer service behaviors.
Assistant Manager
1 Year- Tracked inventory accuracy 5% weekly while coordinating restocking and keeping shelves ready for shoppers.
- Supported customer service 6% weekly by resolving complaints and handling store inquiries during busy periods.
- Trained new associates on customer service standards and company policies to improve consistency on the sales floor.
- Coordinated promotional displays to improve merchandise visibility and support in-store merchandising goals.
- Managed shift scheduling to maintain coverage during peak hours and balance daily store operations.
- Monitored the sales floor for safety and cleanliness standards, addressing issues before they affected shoppers.
- Supported hiring by interviewing candidates and onboarding new employees into store routines and expectations.
Operations Manager
1 Year 10 Months- Improved daily operations by refining workflows that strengthened productivity and maintained quality standards.
- Led team meetings to share updates, address concerns, and keep associates aligned on priorities.
- Trained new employees on operational procedures and safety practices to build consistency across shifts.
- Resolved customer complaints promptly while maintaining a professional, customer-focused experience.
- Analyzed operational data and collaborated across departments to improve communication and project coordination.
ASM Operations
4 Years 2 Months- Provided face-to-face and phone support by answering questions and guiding customers to the right products.
- Prioritized competing responsibilities to meet service goals and maintain steady workflow throughout the day.
- Collaborated with diverse coworkers and cross-functional teams to address issues and keep projects on schedule.
- Maintained updated product knowledge through continuing education and advanced training to support better service conversations.
- Contributed ideas that improved team performance while supporting customer satisfaction and stronger day-to-day outcomes.
Education
Associate of Arts - Human Resources Management
- [Number] GPA 3.5
Skills
Store operations
Inventory management and visual merchandising
Process improvement
Promotional planning
Sales analysis
Operational efficiency
Staff scheduling
Employee training and sales analysis
Performance reviews
Conflict resolution
Customer service
Team motivation
Cash register operations
Inventory control
Merchandise display setup
Loss prevention
Supply ordering
Team leadership and coaching
Affiliations
- In my spare time .I enjoy ,reading ,yoga riding my escooter.I have a 13 year old son who is very active in football,track .keeps me busy
Accomplishments
Best inventory award
Education and Training
other
Timeline
Store Manager
WHSmith
06.2019 - CurrentRead More
Assistant Manager
Big Lots
05.2017 - 05.2018Read More
Operations Manager
Staples
06.2015 - 04.2017Read More
ASM Operations
Barnes & Noble
10.2009 - 12.2013Read More
Ash ford
Associate of Arts from Human Resources Management
Read More